Concierge (Fixed Term)

Sodexo Group; Greater London; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Wellbeing support

Employee Assistance Programme

24hr virtual GP Service

Discount scheme

Pension Plan

Learning & development tools

Bike to Work

Enhanced benefits & leave

Job summary

Sodexo is seeking a Concierge / Workplace Experience Host at its London head office to deliver a professional, welcoming front-of-house service and support the day-to-day operation of the client suite and meeting spaces.

You will manage meeting room setups and bookings, provide hospitality for meetings and events, and liaise with catering, facilities and security to ensure a seamless service while keeping areas clean and presentable.

Qualifications

• Previous experience in a corporate reception, concierge, or hospitality role.
• Strong customer service and interpersonal skills with a professional approach.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Good working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint).
• Strong organisational skills and attention to detail.
• Confidence in handling guest queries and resolving issues effectively.
• Excellent communication skills, both face-to-face and over the phone.
• A proactive, flexible approach with the ability to work as part of a team.
• Ability to remain calm and professional when handling feedback or challenges.

Responsibilities

• Provide a professional meet and greet service for all visitors, clients, and employees.
• Create a welcoming and well-managed client suite environment.
• Prepare meeting rooms, ensuring they are set up correctly and ready for use throughout the day.
• Manage meeting room bookings and coordinate room changes where required.
• Support the delivery and setup of hospitality services for meetings and events.
• Liaise with catering, facilities, and security teams to ensure a seamless service.
• Carry out basic troubleshooting of meeting room equipment and elevate issues where necessary.
• Use client systems (e.g. helpdesk portals and booking tools) to log, track, and complete tasks.
• Maintain strong communication across multiple service teams to ensure service continuity.
• Ensure all areas remain clean, organised, and presentable at all times.
• Support workplace colleagues and provide cover across functions where required.

Skills

Customer service

Interpersonal skills

Multitasking

MS 365

Organisational skills

Communication

Team player

Professionalism

Tools

MS 365

Job description

Full Time
40 hours per week
Monday to Friday
£15.81 per hour
Opportunities for career development
Plus our Sodexo employee benefits package

Concierge / Workplace Experience Host
Euroclear, 63 Coleman Street, London, EC2R 5AN

At Sodexo, we are committed to delivering a high-quality workplace experience that supports our client’s brand and business operations. This role plays a key part in creating a professional, welcoming, and efficient environment for employees and visitors at a corporate head office site.

As a Concierge / Workplace Experience Host, you will be responsible for delivering a consistent, high-standard front-of-house service while supporting the day-to-day operation of the client suite and meeting spaces.

What you’ll do:

• Provide a professional meet and greet service for all visitors, clients, and employees

• Create a welcoming and well-managed client suite environment

• Prepare meeting rooms, ensuring they are set up correctly and ready for use throughout the day

• Manage meeting room bookings and coordinate room changes where required

• Support the delivery and setup of hospitality services for meetings and events

• Liaise with catering, facilities, and security teams to ensure a seamless service

• Carry out basic troubleshooting of meeting room equipment and elevate issues where necessary

• Use client systems (e.g. helpdesk portals and booking tools) to log, track, and complete tasks

• Maintain strong communication across multiple service teams to ensure service continuity

• Ensure all areas remain clean, organised, and presentable at all times

• Support workplace colleagues and provide cover across functions where required

What you’ll bring:

• Previous experience in a corporate reception, concierge, or hospitality role

• Strong customer service and interpersonal skills with a professional approach

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Good working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)

• Strong organisational skills and attention to detail

• Confidence in handling guest queries and resolving issues effectively

• Excellent communication skills, both face-to-face and over the phone

• A proactive, flexible approach with the ability to work as part of a team

• Ability to remain calm and professional when handling feedback or challenges

This is a client-facing role within a high-profile corporate environment, requiring a strong focus on service delivery, attention to detail, and the ability to build positive working relationships across multiple teams.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Work with the best in the business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications