Corporate Concierge & Guest Services Host

Mitie Cleaning & Hygiene Services; Harrogate; On-site; GBP 27,000 - 29,000; Full time

Job summary

Mitie in the United Kingdom is seeking a Guest Services professional to deliver a warm, discreet concierge experience within a corporate environment in Harrogate. You will be the face of the facilities team, greeting visitors and ensuring a seamless arrival and departure.

The role requires a proactive, professional approach, strong communication, and the ability to manage lobby areas, check-in/out, and arrange taxis or local bookings while sharing knowledge of the area.

Qualifications

• Experience in hospitality or customer service.
• Immaculate grooming and professional demeanor.

Responsibilities

• Deliver a warm, professional, and personalised concierge-style service, ensuring every visitor receives a 5* experience.
• Manage lobby and client areas: monitor access, check-in/check-out, and maintain a welcoming presence.
• Arrange taxis, car transfers, restaurant and hotel bookings, and share knowledge of the local area for guests.
• Be the go-to person for queries; stay visible, approachable, and proactive.
• Greet visitors and manage lobby flow for smooth arrivals and departures.

Skills

Guest service

Professionalism

Communication

Multitasking

Job description

Mitie in the United Kingdom is seeking a Guest Services professional to deliver a warm, discreet concierge experience within a corporate environment in Harrogate. You will be the face of the facilities team, greeting visitors and ensuring a seamless arrival and departure.

The role requires a proactive, professional approach, strong communication, and the ability to manage lobby areas, check-in/out, and arrange taxis or local bookings while sharing knowledge of the area.