Concierge Host: Craft Memorable Onsite Guest Experiences

Mitie Group plc.; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Mitie Group plc. seeks a Guest Services Host to deliver concierge-style service for colleagues and guests at its London Riverbank House location. You will be the go-to person in the lobby, greeting visitors, managing access, and guiding VIP arrivals with a focus on delivering memorable experiences.

The role emphasizes proactive guest care, collaboration with security and facilities teams, and adherence to safety and corporate standards in a fast-paced corporate environment.

Qualifications

• 1–2 years' experience in high-end hotels, modern workplaces, or hospitality environments.
• Exceptional verbal, written, and interpersonal communication skills.

Responsibilities

• Greet and acknowledge visitors and colleagues in lobby, ensuring an exceptional service experience.
• Manage visitor check-in/check-out, queues, and cloakroom/lost property procedures.
• Host on-site contractors and support VIP arrivals, ensuring smooth operations.
• Provide visitors with information on city maps, directories, restaurants, and local services.
• Ensure lobby areas meet high standards and comply with health, safety and corporate policies.

Skills

Customer service

Communication

Microsoft Office

Organisational skills

Attention to detail

Tools

VMS platforms

MRMS platforms

Job description

Mitie Group plc. seeks a Guest Services Host to deliver concierge-style service for colleagues and guests at its London Riverbank House location. You will be the go-to person in the lobby, greeting visitors, managing access, and guiding VIP arrivals with a focus on delivering memorable experiences.

The role emphasizes proactive guest care, collaboration with security and facilities teams, and adherence to safety and corporate standards in a fast-paced corporate environment.