Corporate Case Services Officer (HR) - PT 18 mths

The JobsBoard; Canterbury; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Hybrid working

Training and development

Generous annual leave

Employee discounts

Cycle to Work Scheme

Counselling and wellbeing support

Park & Ride access

Job summary

Canterbury City Council is seeking a Corporate Case Services Officer (Human Resources) on a part-time, 26 hours per week fixed-term basis. The role supports the employee lifecycle, handles HR administration and maintains compliant processes within a busy team in Canterbury.

The post offers hybrid working, training opportunities, generous leave, and a supportive environment focused on service delivery and performance improvement.

Qualifications

• Knowledge of data protection and employment legislation related to HR administration.
• Experience with HR data management and HR information systems.
• Ability to manage contracts, on-boarding and lifecycle activities with accuracy.

Responsibilities

• Support recruitment, onboarding, contracts and employee lifecycle activities.
• Handle HR enquiries by phone and email with accurate guidance.
• Produce contracts and employment documents with high accuracy.
• Collaborate with managers, payroll, IT and HR specialists to resolve queries.
• Monitor recruitment data to ensure compliance and reporting.

Skills

HR administration

Excel

Data analysis

Communication skills

Organisational skills

Tools

HRIS

Job description

Corporate Case Services Officer (Human Resources) - Part Time (26 hours a week).

A fantastic HR job opportunity in Canterbury, Kent.

Are you an organised and customer-focused HR professional who enjoys making a difference behind the scenes? We are looking for a Corporate Case Services Officer (Human Resources) to join our Corporate Case Services team on a part-time, 18-month fixed-term contract to cover an internal secondment.

This is an excellent opportunity to become part of a busy and supportive team that delivers high-quality HR services across Canterbury City Council. You will play a key role in supporting colleagues throughout the employee lifecycle, helping to ensure our HR processes are efficient, compliant, and customer-focused.

What's in it for you?

• Competitive salary £33,622.29 pro rata (0.7FTE)
• Flexible, hybrid working arrangements to support a healthy work-life balance
• Generous annual leave entitlement, plus bank holidays and additional given days over the Christmas period
• Excellent training and development opportunities
• Employee discounts and wellbeing benefits
• Free use of Canterbury's Park and Ride, flexi bus tickets, and Cycle to Work Scheme
• Access to free counselling, advice, and wellbeing support through our Employee Assistance Programme

About this HR role

As a Corporate Case Services Officer, you will provide HR administration and support across all stages of the employee lifecycle. Working closely with HR colleagues, managers, payroll, and external partners, you will help ensure a responsive, efficient, and professional service for our customers.

Here's what you will get up to:

• Supporting recruitment, onboarding, contract administration, employment changes, and other employee lifecycle activities.
• Managing HR enquiries by phone and email, providing accurate advice and guidance on recruitment, pay, terms and conditions, policies, and procedures.
• Producing contracts, formal employment documentation, and workforce information with a high level of accuracy.
• Working closely with managers, payroll, IT, Occupational Health, and HR specialists to resolve queries and maintain efficient processes.
• Monitoring and validating recruitment and employee information to ensure compliance with legislative and council requirements.
• Supporting our learning and development offer including meeting trainers face to face in our offices
• Analysing HR data and producing reports and KPI information to support service performance and continuous improvement.

Working Pattern

• Part-time role working across Monday to Friday
• Flexible and hybrid working arrangements
• Attendance at council offices and meeting venues as required by business needs
• 18-month fixed-term contract (secondment cover)

About you, the ideal HR professional for the job

Your knowledge (essential)

• Knowledge of data protection legislation and of employment legislation as relevant to the HR administration processes
• Knowledge of HR administration processes and documentation
• Knowledge of the management, processing and analysis of HR data within an HR Information System and outside of the system through the use of third party software (eg MS Excel)
• Working knowledge of the range of employment policies and contractual documents required by the employer

Your experience

• Experience working within an HR administration or HR support environment
• Experience dealing with a variety of customer enquiries and managing challenging situations professionally
• Experience working with employment legislation, policies, and contractual documentation

Your skills and qualifications

• Excellent organisational and prioritisation skills
• Ability to work accurately and efficiently in a fast-paced environment
• Strong communication skills with the ability to adapt your approach to different audiences
• Ability to work independently and manage competing deadlines
• Strong IT skills, including data analysis and the use of Excel formulas and pivot tables

Interviews are planned to take place on the 29th and 30th October 2026.

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.