Corporate Case Services Officer (Information Governance) FT

Canterbury City Council; Canterbury; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous annual leave

Employee Assistance Programme

Job summary

Canterbury City Council is seeking a Corporate Case Services Officer (Information Governance) to manage information rights, records and corporate complaints handling. You will handle requests under FOI, EIR and data protection laws, ensuring responses are accurate and timely.

You'll work across services in a busy, hybrid role, maintaining case databases, applying redactions when needed, and supporting investigations and reporting.

Qualifications

• Detailed knowledge of Information Governance legislation including UK GDPR.
• Understanding exemptions and their practical application.
• Knowledge of local authority processes and practices.

Responsibilities

• Managing Freedom of Information, Environmental Information Regulation and Subject Access Requests from receipt through to response.
• Monitoring case progress, coordinating information gathering and ensuring compliance with statutory deadlines.
• Reviewing information for disclosure and applying appropriate redactions using specialist software.
• Supporting Ombudsman investigations through the preparation, organisation and redaction of documentation.
• Maintaining service databases and performance information to ensure accurate reporting and case management.
• Liaising with colleagues to research, collate and analyse information for inquiries and requests.

Skills

Information governance

UK GDPR

FOI & EIR understanding

Job description

Corporate Case Services Officer (Information Governance) FT

An exciting opportunity to join Canterbury City Council's Corporate Case Services team as a Corporate Case Services Officer (Information Governance).

Are you highly organised, detail-focused and passionate about information governance, data protection and transparency? We are looking for a Corporate Case Services Officer to help ensure the council meets its statutory responsibilities under Freedom of Information, Environmental Information and Data Protection legislation.

This is a varied and rewarding role where you'll work across the organisation, supporting colleagues to manage information effectively while helping residents, customers and stakeholders access information lawfully and appropriately.

What's in it for you?

• Competitive salary £31,159.19
• Cost of living pay award negotiated annually as a salary increase.
• Flexible, hybrid working because we understand the importance of a healthy work-life balance.
• Generous annual leave entitlement, increasing with service, plus bank holidays and three additional days over the Christmas closure period.
• Option to buy additional annual leave.
• Excellent opportunities for learning, training and career development.
• Employee benefits including retailer and lifestyle discounts.
• Free use of Canterbury's Park and Ride, flexi bus tickets and Cycle to Work scheme.
• Employee Assistance Programme offering free counselling, advice and wellbeing support.

About this Information Governance role

As a Corporate Case Services Officer (Information Governance), you will play a key role in helping the council meet its legal obligations relating to information rights, records management and corporate complaints handling. You'll work closely with services across the organisation, ensuring requests and enquiries are managed efficiently, accurately and within statutory deadlines.

Here's what you'll get up to:

• Managing Freedom of Information, Environmental Information Regulation and Subject Access Requests from receipt through to response.
• Monitoring case progress, coordinating information gathering and ensuring compliance with statutory deadlines.
• Reviewing information for disclosure and applying appropriate redactions using specialist software.
• Supporting Ombudsman investigations through the preparation, organisation and redaction of documentation.
• Maintaining service databases and performance information to ensure accurate reporting and case management.
• Liaising with colleagues across the council to research, collate and analyse information in response to customer enquiries and information requests.

Working pattern

• Full-time, permanent position, Monday to Friday.
• Flexible and hybrid working arrangements.
• You will be expected to attend council offices and meeting venues in line with business needs.

About you

We're looking for someone who has knowledge and experience with information governance work, can manage a varied caseload, work accurately under pressure and build effective working relationships across a wide range of services.

Your knowledge

• Detailed knowledge of Information Governance legislation, including UK GDPR, Freedom of Information legislation and Environmental Information Regulations.
• Understanding of exemptions and their practical application.
• Knowledge of local authority processes and practices.

Your experience

• Experience of managing multiple concurrent cases and deadlines.
• Experience of collecting, analysing and compiling information from a variety of stakeholders and services.
• Excellent organisational and prioritisation skills.
• Ability to work accurately and effectively in a fast-paced environment.
• Self-motivated with a strong focus on meeting statutory deadlines and achieving high standards.

Ready to apply?

Interviews are planned to take place on the 2nd and 3rd November.

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality, diversity and inclusion in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the communities we support. To support fair recruitment practices, all applications are anonymised for shortlisting and assessed on merit alone.