Corporate Case Services Officer (HR) - PT 18 mths

Canterbury City Council; Canterbury; Hybrid; GBP 30,000 - 37,000; Part time

Benefits offered by this job

Hybrid working

Generous leave

Training & development

Employee discounts & wellbeing

Park & Ride access

Cycle to Work

Counselling & wellbeing support

Job summary

Canterbury City Council is seeking a Corporate Case Services Officer (HR) on a part-time 18-month fixed-term contract to provide HR administration and support across the employee lifecycle. This role works across recruitment, onboarding, contracts, payroll liaison, and data reporting within a busy Corporate Case Services team, delivering accurate, compliant and customer-focused services.

The post offers hybrid working, a pro rata salary of £33,622.29 (0.7FTE), generous leave, development

Qualifications

• Knowledge of data protection legislation and of employment legislation as relevant to HR administration processes.
• Knowledge of HR administration processes and documentation.
• Knowledge of HR data management within an HRIS and outside of the system through third party software (eg MS Excel).
• Working knowledge of employment policies and contractual documents required by the employer.
• Experience working within an HR administration or HR support environment.
• Experience dealing with a variety of customer enquiries and managing challenging situations professionally.
• Experience working with employment legislation, policies, and contractual documentation.

Responsibilities

• Supporting recruitment, onboarding, contract administration, employment changes, and other employee lifecycle activities.
• Managing HR enquiries by phone and email, providing accurate advice and guidance on recruitment, pay, terms and conditions, policies, and procedures.
• Producing contracts, formal employment documentation, and workforce information with a high level of accuracy.
• Working closely with managers, payroll, IT, Occupational Health, and HR specialists to resolve queries and maintain efficient processes.
• Monitoring and validating recruitment and employee information to ensure compliance with legislative and council requirements.
• Supporting our learning and development offer including meeting trainers face to face in our offices.
• Analysing HR data and producing reports and KPI information to support service performance and continuous improvement.

Skills

Organisational skills

Prioritisation

Communication skills

Independent working

IT literacy

Tools

MS Excel

Job description

Corporate Case Services Officer (HR) - PT 18 mths

Corporate Case Services Officer (Human Resources) Part Time (26 hours a week)

A fantastic HR job opportunity in Canterbury, Kent

Are you an organised and customer-focused HR professional who enjoys making a difference behind the scenes? We're looking for a Corporate Case Services Officer (Human Resources) to join our Corporate Case Services team on a part-time, 18-month fixed-term contract to cover an internal secondment.

This is an excellent opportunity to become part of a busy and supportive team that delivers high-quality HR services across Canterbury City Council. You'll play a key role in supporting colleagues throughout the employee lifecycle, helping to ensure our HR processes are efficient, compliant, and customer-focused.

What's in it for you?

• Competitive salary £33,622.29 pro rata (0.7FTE)
• Flexible, hybrid working arrangements to support a healthy work-life balance
• Generous annual leave entitlement, plus bank holidays and additional given days over the Christmas period
• Excellent training and development opportunities
• Employee discounts and wellbeing benefits
• Free use of Canterbury's Park and Ride, flexi bus tickets, and Cycle to Work Scheme
• Access to free counselling, advice, and wellbeing support through our Employee Assistance Programme

About this HR role

As a Corporate Case Services Officer, you'll provide HR administration and support across all stages of the employee lifecycle. Working closely with HR colleagues, managers, payroll, and external partners, you'll help ensure a responsive, efficient, and professional service for our customers.

Here's what you'll get up to:

• Supporting recruitment, onboarding, contract administration, employment changes, and other employee lifecycle activities.
• Managing HR enquiries by phone and email, providing accurate advice and guidance on recruitment, pay, terms and conditions, policies, and procedures.
• Producing contracts, formal employment documentation, and workforce information with a high level of accuracy.
• Working closely with managers, payroll, IT, Occupational Health, and HR specialists to resolve queries and maintain efficient processes.
• Monitoring and validating recruitment and employee information to ensure compliance with legislative and council requirements.
• Supporting our learning and development offer including meeting trainers face to face in our offices
• Analysing HR data and producing reports and KPI information to support service performance and continuous improvement.

Working pattern

• Part-time role working across Monday to Friday
• Flexible and hybrid working arrangements
• Attendance at council offices and meeting venues as required by business needs

About you, the ideal HR professional for the job

Your knowledge (essential)

• Knowledge of data protection legislation and of employment legislation as relevant to the HR administration processes
• Knowledge of HR administration processes and documentation
• Knowledge of the management, processing and analysis of HR data within an HR Information System and outside of the system through the use of third party software (eg MS Excel).
• Working knowledge of the range of employment policies and contractual documents required by the employer.

Your experience

• Experience working within an HR administration or HR support environment.
• Experience dealing with a variety of customer enquiries and managing challenging situations professionally.
• Experience working with employment legislation, policies, and contractual documentation.

Your skills and qualifications

• Excellent organisational and prioritisation skills.
• Ability to work accurately and efficiently in a fast-paced environment.
• Strong communication skills with the ability to adapt your approach to different audiences.
• Ability to work independently and manage competing deadlines.
• Strong IT skills, including data analysis and the use of Excel formulas and pivot tables.

If this HR opportunity in Canterbury sounds like the next step in your career, we'd love to hear from you.

Interviews are planned to take place on the 29th and 30th October 2026.

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.