Corporate Case Services Officer

Canterbury City Council; Canterbury; Hybrid; GBP 31,000 - 32,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Career development opportunities

Employee discounts

Hybrid working

Free Park and Ride access

Cycle to Work scheme

Job summary

Canterbury City Council is seeking a part-time Corporate Case Services Officer (Information Governance) to join the Corporate Case Services team on an 18-month fixed-term contract. You will manage access requests, coordinate information gathering, and ensure timely responses while applying redactions when required.

The role requires knowledge of UK GDPR, FOI and Environmental Information Regulations, with strong organisational skills and the ability to work across services in a hybrid setting.

Qualifications

• Knowledge of information governance legislation including UK GDPR, FOI and Environmental Information Regulations.
• Ability to manage a varied caseload and work accurately under pressure.
• Experience of working across multiple services within a local authority.

Responsibilities

• Manage Freedom of Information, Environmental Information Regulation and Subject Access Requests from receipt through to response.
• Monitor case progress and coordinate information gathering to meet statutory deadlines.
• Review information for disclosure and apply redactions using specialist software.
• Support Ombudsman investigations by preparing documentation and redactions.
• Maintain service databases and reporting for case management.
• Liaise with colleagues to research, collate and analyse information in response to inquiries.

Skills

Information governance

Organisational skills

Prioritisation

Attention to detail

Deadline management

Job description

Corporate Case Services Officer (Information Governance) Part-time 30 hours a week

An exciting opportunity to join Canterbury City Council's Corporate Case Services team as a Corporate Case Services Officer (Information Governance) part-time, 18-month fixed-term contract to cover an internal secondment. Are you highly organised, detail-focused and passionate about information governance, data protection and transparency? We are looking for a Corporate Case Services Officer to help ensure the council meets its statutory responsibilities under Freedom of Information, Environmental Information and Data Protection legislation. This is a varied and rewarding role where you'll work across the organisation, supporting colleagues to manage information effectively while helping residents, customers and stakeholders access information lawfully and appropriately, As a Corporate Case Services Officer (Information Governance), you will play a key role in helping the council meet its legal obligations relating to information rights, records management and corporate complaints handling. You'll work closely with services across the organisation, ensuring requests and enquiries are managed efficiently, accurately and within statutory deadlines.

Key responsibilities

• Managing Freedom of Information, Environmental Information Regulation and Subject Access Requests from receipt through to response.
• Monitoring case progress, coordinating information gathering and ensuring compliance with statutory deadlines.
• Reviewing information for disclosure and applying appropriate redactions using specialist software.
• Supporting Ombudsman investigations through the preparation, organisation and redaction of documentation.
• Maintaining service databases and performance information to ensure accurate reporting and case management.
• Liaising with colleagues across the council to research, collate and analyse information in response to customer enquiries and information requests.

Working pattern

• 30 hours a week across Monday to Friday, fixed term contract for 18 months.
• Flexible and hybrid working arrangements.
• You will be expected to attend council offices and meeting venues in line with business needs.

Qualifications and experience

We're looking for someone who has knowledge and experience with information governance work, can manage a varied caseload, work accurately under pressure and build effective working relationships across a wide range of services.

Your knowledge

• Detailed knowledge of Information Governance legislation, including UK GDPR, Freedom of Information legislation and Environmental Information Regulations.
• Understanding of exemptions and their practical application.
• Knowledge of local authority processes and practices.

Your experience

• Experience of managing multiple concurrent cases and deadlines.
• Experience of collecting, analysing and compiling information from a variety of stakeholders and services.

Your skills

• Excellent organisational and prioritisation skills.
• Ability to work accurately and effectively in a fast-paced environment.
• Self-motivated with a strong focus on meeting statutory deadlines and achieving high standards.

Salary and benefits

• Competitive salary £31,159.19 (pro rata to 0.8FTE)
• Flexible, hybrid working because we understand the importance of a healthy work-life balance.
• Generous annual leave entitlement, increasing with service, plus bank holidays and three additional days over the Christmas closure period.
• Option to buy additional annual leave.
• Local Government Pension Scheme.
• Excellent opportunities for learning, training and career development.
• Employee benefits including retailer and lifestyle discounts.
• Free use of Canterbury's Park and Ride, flexi bus tickets and Cycle to Work scheme.
• Employee Assistance Programme offering free counselling, advice and wellbeing support.