Corporate Case Service Officer (HR) - FT 12 months

Canterbury City Council; Canterbury; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous annual leave

Training & development

Employee discounts

Wellbeing support

Park and Ride access

Cycle to Work scheme

Counselling service

Job summary

Canterbury City Council is seeking a Corporate Case Services Officer (HR) on a full-time, 12-month fixed-term maternity cover contract. You will provide HR administration across the employee lifecycle and support colleagues with a responsive, efficient, and professional service.

The role includes handling HR enquiries, producing employment documentation, and contributing to data analysis and reporting to drive continuous improvement. Hybrid working and a generous benefits package are included.

Qualifications

• Knowledge of data protection legislation and of employment legislation as relevant to HR administration processes.
• Experience in HR administration or HR support.
• Experience handling a variety of customer enquiries and managing challenging situations professionally.
• Knowledge of HR data processing and reporting using HRIS and other software.

Responsibilities

• Support recruitment, onboarding, contract administration and other lifecycle activities.
• Handle HR enquiries by phone and email with accurate guidance on pay, terms and policies.
• Produce contracts and employment documentation with high accuracy.
• Collaborate with managers, payroll, IT and HR specialists to resolve queries and maintain processes.
• Monitor and validate recruitment and employee data for compliance.
• Support learning and development offerings and meetings with trainers.
• Analyse HR data and prepare reports and KPI information for service improvement.

Skills

Organisational skills

Prioritisation

Communication skills

Independent working

Data analysis

Excel / pivot tables

Tools

MS Excel

Job description

Corporate Case Service Officer (HR) - FT 12 months

Are you an organised and customer-focused HR professional who enjoys making a difference behind the scenes? We're looking for a Corporate Case Services Officer (Human Resources) to join our Corporate Case Services team on a full-time, 12-month fixed-term maternity cover contract.

This is an excellent opportunity to become part of a busy and supportive team that delivers high-quality HR services across Canterbury City Council. You'll play a key role in supporting colleagues throughout the employee lifecycle, helping to ensure our HR processes are efficient, compliant, and customer-focused.

What's in it for you?

• Competitive salary £33,622.29
• Flexible, hybrid working arrangements to support a healthy work-life balance
• Generous annual leave entitlement, plus bank holidays and additional given days over the Christmas period
• Excellent training and development opportunities
• Employee discounts and wellbeing benefits
• Free use of Canterbury's Park and Ride, flexi bus tickets, and Cycle to Work Scheme
• Access to free counselling, advice, and wellbeing support through our Employee Assistance Programme

About this HR role

As a Corporate Case Services Officer, you'll provide HR administration and frontline support across all stages of the employee lifecycle. Working closely with HR colleagues, managers, payroll, and external partners, you'll help ensure a responsive, efficient, and professional service for our customers.

Here's what you'll get up to:

• Supporting recruitment, onboarding, contract administration, employment changes, and other employee lifecycle activities.
• Managing HR enquiries by phone and email, providing accurate advice and guidance on recruitment, pay, terms and conditions, policies, and procedures.
• Producing contracts, formal employment documentation, and workforce information with a high level of accuracy.
• Working closely with managers, payroll, IT, Occupational Health, and HR specialists to resolve queries and maintain efficient processes.
• Monitoring and validating recruitment and employee information to ensure compliance with legislative and council requirements.
• Supporting our learning and development offer including meeting trainers face to face in our offices
• Analysing HR data and producing reports and KPI information to support service performance and continuous improvement.

Working Pattern

• Full-time role
• Monday to Friday
• Flexible and hybrid working arrangements
• Attendance at council offices and meeting venues as required by business needs
• 12-month fixed-term contract (maternity cover)

About you, the ideal HR professional for the job

Your knowledge (essential)

• Knowledge of data protection legislation and of employment legislation as relevant to the HR administration processes
• Knowledge of HR administration processes and documentation
• Knowledge of the management, processing and analysis of HR data within an HR Information System and outside of the system through the use of third party software (eg MS Excel).
• Working knowledge of the range of employment policies and contractual documents required by the employer.

Your experience

• Experience working within an HR administration or HR support environment.
• Experience dealing with a variety of customer enquiries and managing challenging situations professionally.
• Experience working with employment legislation, policies, and contractual documentation.

Your skills and qualifications

• Excellent organisational and prioritisation skills.
• Ability to work accurately and efficiently in a fast-paced environment.
• Strong communication skills with the ability to adapt your approach to different audiences.
• Ability to work independently and manage competing deadlines.
• Strong IT skills, including data analysis and the use of Excel formulas and pivot tables.

Interviews will be 29th and 30th October 2026.

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.