HR Case Services Officer - Part-Time, Hybrid

Canterbury City Council; Canterbury; Hybrid; GBP 30,000 - 37,000; Part time

Benefits offered by this job

Hybrid working

Generous leave

Training & development

Employee discounts & wellbeing

Park & Ride access

Cycle to Work

Counselling & wellbeing support

Job summary

Canterbury City Council is seeking a Corporate Case Services Officer (HR) on a part-time 18-month fixed-term contract to provide HR administration and support across the employee lifecycle. This role works across recruitment, onboarding, contracts, payroll liaison, and data reporting within a busy Corporate Case Services team, delivering accurate, compliant and customer-focused services.

The post offers hybrid working, a pro rata salary of £33,622.29 (0.7FTE), generous leave, development

Qualifications

• Knowledge of data protection legislation and of employment legislation as relevant to HR administration processes.
• Knowledge of HR administration processes and documentation.
• Knowledge of HR data management within an HRIS and outside of the system through third party software (eg MS Excel).
• Working knowledge of employment policies and contractual documents required by the employer.
• Experience working within an HR administration or HR support environment.
• Experience dealing with a variety of customer enquiries and managing challenging situations professionally.
• Experience working with employment legislation, policies, and contractual documentation.

Responsibilities

• Supporting recruitment, onboarding, contract administration, employment changes, and other employee lifecycle activities.
• Managing HR enquiries by phone and email, providing accurate advice and guidance on recruitment, pay, terms and conditions, policies, and procedures.
• Producing contracts, formal employment documentation, and workforce information with a high level of accuracy.
• Working closely with managers, payroll, IT, Occupational Health, and HR specialists to resolve queries and maintain efficient processes.
• Monitoring and validating recruitment and employee information to ensure compliance with legislative and council requirements.
• Supporting our learning and development offer including meeting trainers face to face in our offices.
• Analysing HR data and producing reports and KPI information to support service performance and continuous improvement.

Skills

Organisational skills

Prioritisation

Communication skills

Independent working

IT literacy

Tools

MS Excel

Job description

Canterbury City Council is seeking a Corporate Case Services Officer (HR) on a part-time 18-month fixed-term contract to provide HR administration and support across the employee lifecycle. This role works across recruitment, onboarding, contracts, payroll liaison, and data reporting within a busy Corporate Case Services team, delivering accurate, compliant and customer-focused services.

The post offers hybrid working, a pro rata salary of £33,622.29 (0.7FTE), generous leave, development