Core Service Team Administrator - Chesterfield

Reed Talent Solutions; Chesterfield; On-site; GBP 16,000 - 23,000; Full time

Job summary

Angard Staffing is recruiting for a Core Service Team Administrator at our Chesterfield site to support the Fee Services Team within Group Receivables Shared Services. The role focuses on accurate data maintenance in SAP, setting up new fee accounts and processing customer maintenance requests with a strong eye for detail.

You will work as part of a busy team, ensuring information is accurate and processed within service levels. 35 hours per week, temporary contract for ~4 months.

Qualifications

• Strong administrative skills with attention to detail.
• Experience working with data and systems in a fast-paced environment.
• Ability to understand and use Salesforce systems.
• Good numerical skills and data entry proficiency.
• Strong organisational skills and multitasking ability.

Responsibilities

• Create new fee accounts for Business Fee and Retail Fee customers.
• Create legal entities for new business customers.
• Add, amend and maintain customer services and account information.
• Process customer data changes required for accurate billing within SAP.
• Amend special prices where required.
• Ensure the correct information is provided before processing Masterdata changes.
• Liaise with Customer Services to resolve queries.
• Support Fee Service teams across multiple locations.
• Ensure work is completed within agreed SLAs.
• Maintain accuracy and productivity in all tasks.

Skills

Interpersonal skills

Customer-focused

Computer skills

Salesforce

Numerical skills

Organisational skills

Team player

Tools

Salesforce

SAP

Job description

Core Service Team Administrator - Chesterfield

Angard Staffing is the dedicated recruitment partner to Royal Mail. We are currently recruiting for a Core Service Team Administrator based at our Chesterfield site to support the Fee Services Team within Group Receivables Shared Services.

Group Receivables Shared Services specialises in the high-volume processing of financial and customer data, supporting the accurate management of revenue transactions and financial information across Royal Mail. The Fee Services Team is responsible for processing all customer data changes within SAP, Royal Mail's financial management system, ensuring customers are billed accurately and efficiently for the services they receive.

This is an excellent opportunity for individuals with strong administrative skills, attention to detail, and experience working with data and systems in a fast-paced environment.

The role

The Fee Services Team processes all data changes required within SAP (Royal Mail's Financial Management System) to ensure customers are billed correctly. The team is responsible for setting up new fee accounts, creating legal entities for new business customers and processing customer maintenance requests, including changes to names, addresses and services.

As a Core Service Team Administrator, you will work as part of a busy team, ensuring customer and account information is accurately maintained and processed within agreed service levels.

Pay Rate: £13.96 per hour

Office Location: Future Walk, West Bars, Chesterfield, S49 1PF

Contract Type: Temporary (approximately 4 months, with potential for extension)

Start Date: ASAP / August 2026

Working Hours: 35 hours per week, between 08:00-17:00 Monday to Friday

Key accountabilities

• Create new fee accounts for Business Fee and Retail Fee customers.
• Create legal entities for new business customers.
• Add, amend and maintain customer services and account information.
• Process customer data changes required for accurate billing within SAP.
• Amend special prices where required.
• Ensure the correct information has been provided before processing Masterdata changes.
• Liaise with Customer Services to resolve customer queries.
• Work closely with Fee Service teams in Birmingham, Cardiff, Leeds and Glasgow.
• Support the team in ensuring all work is completed within agreed Service Level Agreements (SLAs).
• Help ensure customer enquiries are dealt with in line with service standards.
• Maintain high levels of accuracy and productivity in all aspects of work.

Skills & experience

• Strong interpersonal and communication skills.
• Customer-focused approach.
• Good computer skills and confidence working with business systems.
• Ability to understand and use Salesforce systems.
• Good numerical skills with the ability to understand and interpret figures.
• Strong organisational skills.
• Flexible and adaptable approach to work.
• Ability to work effectively as part of a team.
• Willingness to support colleagues, resolve queries and help meet deadlines.
• Ability to work with people at all levels of the organisation.
• Ability to coach and support less experienced team members.
• Strong attention to detail and accuracy.

Proud member of the Disability Confident employer scheme