Coordinator Resident Support Services ($29.52)

Irvine; Irvine; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable real estate investment firm in Scotland is seeking an EH&S Coordinator for Remediation Services. This role involves daily coordination of maintenance work related to property damage projects, managing workflows via Salesforce, and addressing resident concerns. Candidates should have a high school diploma and two years of customer service experience, preferably with industry on-site experience. Competitive benefits and pay starting at $29.52 per hour offered.

Benefits

Paid time off

Matching 401(k)

Health benefits

Qualifications

• Two years of customer service experience; industry on-site experience preferred.
• Ability to manage multiple priorities with an attention to speed, detail, and quality.

Responsibilities

• Coordinate daily maintenance service work related to property damage projects.
• Manage the remediation and rebuild workflows via Salesforce Cases and Work Orders.
• Address resident-related concerns during remediation work.

Skills

Customer service experience

Salesforce

Google Suite

Clear communication (English)

Education

High School Diploma or equivalent

Job description

Position Summary

The EH&S Coordinator - Remediation Services is responsible for the daily coordination of maintenance service work related to Property Damage Projects while ensuring resident satisfaction. This role will synchronize the remediation process between Project Managers, Onsite teams, Vendors and Residents; communicating mission-critical information and follow-up in a timely manner to assist customers with challenges, escalated concerns and questions. Collaborates with various roles within the company as well as vendors to ensure work is completed effectively and efficiently with the customer experience in mind.

Job Duties

• Manages the remediation and rebuild workflows effectively via Salesforce Cases and Work Orders.
• Identifies and escalates priority issues to the appropriate departments in a timely manner to mitigate risk to the organization.
• Addresses resident-related concerns and escalations as they arise during remediation work; documenting and tracking through to resolution while projecting the organization’s image professionally through various communication channels.
• Seeks out opportunities to increase efficiency and is proactive in anticipating needs aimed at creating positive customer interactions to make residents’ Irvine Company experience of the highest quality.
• Maintains a comprehensive understanding of the remediation and rebuild work structures. Utilizes resources and keeps up to date policies and processes to provide accurate and detailed information on our apartment communities.
• Confirms, schedules, and follows up on all remediation project service milestones and coordinates both relocation and return to home events with Residents and onsite teams. Communicates project progress, delays, and work completion effectively to Residents, Resident Services and Maintenance teams to inspire trust and reliability.
  

Minimum Qualifications

• High School Diploma or equivalent work experience.
• Two years of customer service experience; industry on-site experience preferred.

Other Expectations

• Schedule may require work on weekends and some holidays.
• Regular, consistent, and timely attendance required.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• Ability to manage multiple priorities with an attention to speed, detail, and quality.
• Salesforce, Google Suite.
  

Compensation

Base Pay Start Rate:$29.52

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.