Convenience Store Manager – Customer & Trading Lead

Sainsbury's Limited; Enfield; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Discount card – 10% discount off on my

Annual bonus scheme

Free food and hot drinks

Pension – match 4-7.5%

Sainsbury's share scheme

Job summary

Sainsbury's Limited in Enfield is hiring a Customer and Trading Manager – Convenience to lead daily store operations and drive service excellence. You will manage a small team, ensure product availability and safety standards, and own daily performance in a busy local store.

Reporting to store leadership, you will coach colleagues, monitor KPIs, and support store-wide initiatives while stepping in as the sole manager when needed. The role offers a compelling bonus and benefits package.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Disciplinaries handling

Job description

Sainsbury's Limited in Enfield is hiring a Customer and Trading Manager – Convenience to lead daily store operations and drive service excellence. You will manage a small team, ensure product availability and safety standards, and own daily performance in a busy local store.

Reporting to store leadership, you will coach colleagues, monitor KPIs, and support store-wide initiatives while stepping in as the sole manager when needed. The role offers a compelling bonus and benefits package.