Control Room Operator – Traffic & Incident Response

Balfour Beatty plc; Dartford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Smart working

Remote work (up to 40%)

Annual leave 25 days pro rata

Maternity/adoption leave 28 weeks full

Paternity/partners leave 4 weeks full

Pension

Share incentive plan

Volunteering leave

Recognition schemes

Job summary

Connect Plus Services is seeking an Incident Response Controller to help manage the M25 motorway operations from Dartford, with occasional travel to other locations. You will lead primary and secondary response activities, coordinating resources to resolve incidents safely and efficiently in line with policy.

The role requires experience in an operational control room or emergency services environment, strong communication, and the ability to work in a fast-paced, high-pressure setting.

Qualifications

• Experience in an operational control room or emergency services environment.
• Experience in time-critical deployment of resources.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving.

Responsibilities

• Coordinate primary and secondary response to incidents, deploying resources per policy and contractual requirements.
• Receive and disseminate information to optimise safety and incident response.
• Monitor CCTV, tunnel and bridge safety systems and respond to alarms.
• Record network occupancy using bespoke databases.
• Update colleagues and stakeholders on critical incidents via escalation platforms.
• Follow Connect Plus policies and HR standards in operations.
• Work to agreed business performance and quality standards.
• Build effective relationships with stakeholders including HE Regional Operations Centers and NTIC/NILO.
• Receive and disseminate weather decisions in line with Severe Weather Plan.

Skills

Operational control room experience

Emergency services background

Strong communication

Problem solving

Job description

Connect Plus Services is seeking an Incident Response Controller to help manage the M25 motorway operations from Dartford, with occasional travel to other locations. You will lead primary and secondary response activities, coordinating resources to resolve incidents safely and efficiently in line with policy.

The role requires experience in an operational control room or emergency services environment, strong communication, and the ability to work in a fast-paced, high-pressure setting.