Control Room Operator: 24/7 Traffic Response & RRA

National Highways; Potters Bar; On-site; GBP 38,000 - 39,000; Full time

Benefits offered by this job

2 hours free parking at South Mimms

Job summary

National Highways in Potters Bar is seeking a Control Room Operator (including RRA) to join our East region ROC. You will be the first line of support for roadside calls, coordinate responses and ensure road workers can operate safely.

This role involves monitoring CCTV and traffic sensors, liaising with police and emergency services, and keeping road users informed through signs. Shifts are 6 on/3 off, with competitive base salary plus RRA.

Qualifications

• Decision‑making and problem‑solving skills.
• Excellent communication skills and telephone manner.
• Ability to work calmly under pressure.
• Comfortable with technology and quickly learn new systems.
• High level of typing proficiency.

Responsibilities

• Monitor live traffic conditions using CCTV and sensors.
• Coordinate incident response with emergency services and police.
• Provide timely information to road users and media outlets.
• Collaborate with local authorities to manage road maintenance and closures.

Skills

Decision-making

Communication skills

Calm under pressure

Tech literacy

Typing proficiency

Education

GCSE Maths and English

Tools

CCTV systems

Traffic sensors

Real-time data feeds

Job description

National Highways in Potters Bar is seeking a Control Room Operator (including RRA) to join our East region ROC. You will be the first line of support for roadside calls, coordinate responses and ensure road workers can operate safely.

This role involves monitoring CCTV and traffic sensors, liaising with police and emergency services, and keeping road users informed through signs. Shifts are 6 on/3 off, with competitive base salary plus RRA.