Control Room Operator

Egis; Dartford; Remote; GBP 25,000 - 36,000; Full time

Job summary

Egis is seeking a Control Room Operator based in Dartford, UK. The role supports incident response and oversees the operation of the M25 DBFO road network, coordinating resources to ensure high service standards.

You will monitor CCTV and safety systems and liaise with regional operations centers to respond to weather decisions and incidents. Ideal candidates have experience in operational control rooms or time-critical environments, with strong communication skills and problem-solving

Qualifications

• Experience of working in an operational control room, in an emergency services or National Highways environment.
• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written
• Aptitude for effective problem solving

Responsibilities

• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an opropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Skills

Control room operations

Time-critical deployment

Performance-driven

Excellent communication

Problem solving

Job description

About Us

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 25,000 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.

In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.

About the Role

Connect Plus Services operates Control Room functions at Dartford, with South Mimms as a resilience fallback. Although the post holder will be principally based at these locations, they may be required to travel to and work at other locations to meet operational demand.

ROLE PURPOSE

To work as part of the control room team, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.

ACCOUNTABILITIES

• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an opropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

What do we need from you

PERSONAL QUALITIES AND EXPERIENCE

The following qualities/experience are essential:

• Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential. Role Profile Rev P01 Date of Rev 04/01/2021 Page 2 of 5 Security classification: OFFICIAL Role Profile
• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written
• Aptitude for effective problem solving,

What's in it for you?

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.