Control Room Operator - Traffic & Incident Response

Egis; Dartford; Remote; GBP 25,000 - 36,000; Full time

Job summary

Egis is seeking a Control Room Operator based in Dartford, UK. The role supports incident response and oversees the operation of the M25 DBFO road network, coordinating resources to ensure high service standards.

You will monitor CCTV and safety systems and liaise with regional operations centers to respond to weather decisions and incidents. Ideal candidates have experience in operational control rooms or time-critical environments, with strong communication skills and problem-solving

Qualifications

• Experience of working in an operational control room, in an emergency services or National Highways environment.
• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written
• Aptitude for effective problem solving

Responsibilities

• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an opropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Skills

Control room operations

Time-critical deployment

Performance-driven

Excellent communication

Problem solving

Job description

Egis is seeking a Control Room Operator based in Dartford, UK. The role supports incident response and oversees the operation of the M25 DBFO road network, coordinating resources to ensure high service standards.

You will monitor CCTV and safety systems and liaise with regional operations centers to respond to weather decisions and incidents. Ideal candidates have experience in operational control rooms or time-critical environments, with strong communication skills and problem-solving