Control Room Operator – Connect Plus Services | Dartford, Kent

Connect Plus Services; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

Connect Plus Services is looking for a Control Room Operator to manage and monitor the strategic M25 DBFO network from Dartford. You will coordinate resources, respond to incidents, and maintain operational records to ensure safety and performance.

The ideal candidate must possess excellent communication skills, problem-solving ability, and experience in high-pressure environments. Join us to support the efficient operation of the motorway network.

Qualifications

• Experience in time-critical resource deployment.
• Prior work in operational control rooms or emergency services is preferred.

Responsibilities

• Coordinate resource deployment during incidents.
• Monitor CCTV and safety systems.
• Maintain accurate operational records.
• Ensure compliance with company policies.
• Build relationships with key stakeholders.

Skills

Excellent oral and written communication skills

Strong problem-solving ability

Ability to remain calm under pressure

Strong organisational skills

Sound judgement

Job description

Join Connect Plus Services as a Control Room Operator and be at the heart of managing and monitoring the strategic M25 DBFO network. Based at Dartford, with South Mimms as a resilience fallback, you will work as part of the Control Room team to ensure the consistent delivery of a high standard of service, supporting the safe and efficient operation of the motorway network. You may occasionally be required to travel to other locations to meet operational demand.

In this role, you will contribute directly to the safety, performance and resilience of the network—responding to incidents, coordinating resources, and maintaining accurate operational records.

What You’ll Be Doing

• Coordinating the deployment of resources during incidents, ensuring all responses comply with company policy and contractual requirements.
• Receiving and disseminating information accurately to optimise safety, efficiency and incident resolution.
• Monitoring CCTV, tunnel and bridge safety systems, and taking appropriate action when alarms are triggered.
• Maintaining accurate records of network occupancy using bespoke databases.
• Ensuring that colleagues and stakeholders are kept informed of critical incidents via the appropriate escalation platforms.
• Working to agreed business performance and quality standards.
• Building strong, effective working relationships with key stakeholders, including real‑time liaison with:
  • National Highways Regional Operations Centres
  • NTIC
  • NILO

You will also receive and implement weather‑related decisions in line with the Severe Weather Plan, supporting the safe and resilient operation of the network during all conditions.

Who We’re Looking For

We are seeking a skilled, proactive Control Room Operator with experience in environments requiring time‑critical deployment of resources—ideally within operational control rooms, emergency services, or National Highways settings.

You will be confident operating in a performance‑driven environment, with:

• Excellent oral and written communication skills
• Strong problem‑solving ability
• The ability to remain calm under pressure
• Strong organisational skills and the ability to manage competing priorities
• Sound judgement to make informed decisions that maintain network safety and performance