Control Room Operator - M25

Balfour Beatty plc; Dartford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Smart working

Remote work (up to 40%)

Annual leave 25 days pro rata

Maternity/adoption leave 28 weeks full

Paternity/partners leave 4 weeks full

Pension

Share incentive plan

Volunteering leave

Recognition schemes

Job summary

Connect Plus Services is seeking an Incident Response Controller to help manage the M25 motorway operations from Dartford, with occasional travel to other locations. You will lead primary and secondary response activities, coordinating resources to resolve incidents safely and efficiently in line with policy.

The role requires experience in an operational control room or emergency services environment, strong communication, and the ability to work in a fast-paced, high-pressure setting.

Qualifications

• Experience in an operational control room or emergency services environment.
• Experience in time-critical deployment of resources.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving.

Responsibilities

• Coordinate primary and secondary response to incidents, deploying resources per policy and contractual requirements.
• Receive and disseminate information to optimise safety and incident response.
• Monitor CCTV, tunnel and bridge safety systems and respond to alarms.
• Record network occupancy using bespoke databases.
• Update colleagues and stakeholders on critical incidents via escalation platforms.
• Follow Connect Plus policies and HR standards in operations.
• Work to agreed business performance and quality standards.
• Build effective relationships with stakeholders including HE Regional Operations Centers and NTIC/NILO.
• Receive and disseminate weather decisions in line with Severe Weather Plan.

Skills

Operational control room experience

Emergency services background

Strong communication

Problem solving

Job description

About the role

Are you looking for a dynamic and rewarding career where you can make a real impact? With 13 years remaining on this major infrastructure project, this role offers stability, growth, and the opportunity to work on one of the UK’s most vital road networks.

As a key player in the operation and management of the strategic roads network, you will be at the heart of incident response, traffic management, and critical decision-making, ensuring safety, efficiency, and seamless coordination across the M25 and its key infrastructure.

This is more than just a job - it’s a chance to develop specialist expertise, collaborate with emergency services and key stakeholders, and be part of a team dedicated to keeping the UK's busiest motorway running safely and smoothly. If you’re looking for a career that offers challenge, impact, and long-term progression, we’d love to hear from you.

Location: Dartford (with travel to other locations as required)

Shift Pattern: 4 On 4 Off - Mixture of Days and Nights (12 hour shifts).

BPSS check required: Yes

What you'll be doing

• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Who we're looking for

We are seeking a calm, decisive, and proactive professional who thrives in a fast-paced, high-pressure environment. If you’re looking for a challenging yet rewarding role with long-term stability and career growth, this could be the opportunity for you!

The following qualities/experience are essential:

• Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential.
• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty, we want everyone to be able to thrive and achieve their full potential, regardless of their identity or background. We’re making great progress through our Value Everyone DEI Action Plan, but we know we’ve got more to do. Find out more about our values and DEI initiatives.

As a Disability Confident Employer, we ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We are committed to our processes being barrier-free and will support adjustments at any stage of the recruitment process. Please let the recruiter for this role know if you require any adjustments.

We’re looking to continually improve our recruitment process, so if you have any feedback, please share this with us via [e-mail]