Control Room Operator - CCTV (Day/Night) - Leeds

First Response Group; Ledston; On-site; GBP 24,000 - 32,000; Full time

Job summary

First Response Group is seeking a vigilant Control Room Operator to monitor systems, respond to real-time events, and maintain safe, efficient operations. The role requires commuting to Leeds and availability for day and night shifts.

You will be part of a high-responsibility team dedicated to seamless service delivery. The ideal candidate will hold a CCTV Licence, demonstrate calm under pressure, and communicate clearly with colleagues and clients while upholding our standards of accuracy and

Qualifications

• Must have a full 5-year employment/education history with addresses and landline details for verification.
• Must hold a valid CCTV Licence.
• Excellent attention to detail with high accuracy and consistency.
• Punctual, reliable, and adaptable with a professional demeanor.
• Strong written and verbal communication suitable for colleagues and customers.
• Demonstrates sound judgement, integrity and professional conduct.

Responsibilities

• Respond promptly and professionally to telephone and email enquiries from colleagues and customers.
• Collaborate with the Control Room Team to maintain clear, ongoing communication on daily operations and service updates.
• Monitor and manage the employee tracking and scheduling system with accurate data and timely updates.
• Compile and deliver accurate incident and operational reports for management and clients.
• Complete documentation efficiently and escalate issues when needed.
• Liaise with all departments to support seamless operations and cross-functional coordination.
• Utilise FRG systems to perform daily control room tasks.

Skills

CCTV Licence

Attention to detail

Calm under pressure

Strong communication

Punctual & reliable

Professional appearance

Job description

First Response Group is seeking a vigilant Control Room Operator to monitor systems, respond to real-time events, and maintain safe, efficient operations. The role requires commuting to Leeds and availability for day and night shifts.

You will be part of a high-responsibility team dedicated to seamless service delivery. The ideal candidate will hold a CCTV Licence, demonstrate calm under pressure, and communicate clearly with colleagues and clients while upholding our standards of accuracy and