Duty Controller

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefits

MiDeals discounts

Cycle to work

Life cover

Pension contributions

Share plan

Job summary

Mitie Cleaning & Hygiene Services at Buchanan Galleries Shopping Centre in Glasgow is seeking a CCTV Controller to support safety, security and smooth operation through CCTV monitoring, incident coordination, access control and precise reporting.

You will act as a key communication point for security operations, coordinating with officers, emergency services and site teams, while maintaining compliance with data protection and centre procedures.

Qualifications

• Valid SIA CCTV licence required.
• Experience in control room, CCTV or security desirable.
• Excellent communication and reporting skills.

Responsibilities

• Operate CCTV to monitor activity and support prevention/detection of incidents.
• Coordinate incident response and provide timely information to security teams.
• Monitor alarms, radios and control room systems, escalating issues per procedures.
• Maintain accurate logs and documentation.

Skills

SIA CCTV Licence

Communication skills

Team player

Radio discipline

Tools

CCTV systems

Access control

Job description

About The RoleThis is a specialist control room role responsible for supporting the safety, security and effective operation of the centre through professional CCTV monitoring, incident coordination, access control and accurate reporting.

Better places, thriving communities.

CONTROLLER

Buchanan Galleries Shopping Centre

220 Buchanan Street

G12FF

payrate - £15.92

About The RoleThis is a specialist control room role responsible for supporting the safety, security and effective operation of the centre through professional CCTV monitoring, incident coordination, access control and accurate reporting.

The CCTV Controller will act as a key communication point for security operations, supporting officers, supervisors, emergency response, contractors and site teams while maintaining compliance with legal, Landsec and Mitie requirements.

Key Responsibilities

• Operate CCTV systems professionally to monitor activity, identify risks and support the prevention and detection of incidents.
• Coordinate incident response by providing timely information to security officers, supervisors, emergency services and site teams.
• Monitor alarms, radio communications and control room systems, escalating issues in line with site procedures.
• Support investigations by reviewing footage and providing accurate information where authorised.

Control Room Operations

• Manage control room processes including key control, equipment issue, site access, contractor sign-in and permit support.
• Maintain clear radio discipline and ensure messages are handled professionally and accurately.
• Ensure security equipment is issued, returned and recorded correctly.
• Support the secure opening, closure and operational control of designated areas in line with site procedures.

Compliance, Evidence & Reporting

• Maintain accurate logs, incident records, control room paperwork and audit documentation.
• Handle CCTV footage requests and evidence process in line with legal, data protection, Landsec and Mitie requirements.
• Report health and safety concerns, security risks and operational issues promptly through the correct channels.
• Support audits, investigations, incident reviews and corrective actions through accurate information and reporting.
• Maintain strict confidentiality of all sites, client, employee, and security-related information, ensuring sensitive data is protected and only shared with authorised personnel.

Guest Experience & Team Support

• To have our guest's welfare and visiting experience at the forefront of your mind at all times.
• Take every step to go ‘above and beyond' in delivering Guest Experience.
• To provide a friendly welcome/farewell to every guest, where relevant, and be aware of any potential ‘added value' services you can give.
• Ensure all activities reflect and support the Buchanan Galleries brand.
• Provide a professional, calm and Guest-focused service when supporting guests, Brand Partners, contractors and colleagues.
• Support officers on the ground with timely updates, situational awareness and accurate information.
• Work collaboratively with Security, Cleaning, Guest Services, centre management and emergency services.
• Complete required training and maintain competence in control room systems, processes and standards.

What We're Looking For

• Always act as an ambassador of the centre by providing an excellent standard of Guest Experience, and through good leadership skills encourage all Cleaning and Security operatives to provide the same excellent service.
• Responsible for monitoring the CCTV system and ensuring all incidents are captured where possible. Ensure you adhere to the CCTV procedure, CCTV code of practice and the Data protection act.
• To monitor and manage security systems, equipment and the building management system, log and report specified requirements and take appropriate action as required.
• Ensure defects are logged and defect reports are raised and issued to maintenance for remedial action.
• Maintain radio communications with other staff and management as well as controlling and logging of radio equipment. Ensure correct radio procedures are adhered to.
• Assist with contractor access requests and control contractor access and ensure compliance with the centre's procedures
• Valid SIA CCTV licence required; Door Supervisor or Security Guarding licence desirable depending on site requirements.
• Ensure all duties are carried out in accordance with instructions issued by Centre Management
• Maintain accurate incident records and ensure all incidents and occurrences are logged, reported, and communicated to the appropriate parties prior to the end of each shift.
• Monitor the set-up of promotions and ensure visiting personnel are aware of the Centre's Health & Safety procedures and requirements.
• Monitor staff and ensure uniforms are always worn and are to a high standard of presentation. Ensure staff are presented as per the Assignment Instructions, and any breaches are dealt with accordingly.
• Always keep the control room clean and tidy with relevant paperwork completed and filed away. Also, that all equipment is properly operational.
• To be aware of and abide by all rules, terms and conditions of the company.
• Previous control room, CCTV, security, retail or facilities experience desirable.
• Calm focused and professional, with strong attention to detail and the ability to prioritise under pressure.
• Confident communicator with good radio discipline and clear written reporting skills.
• Good understanding of confidentiality, data protection, evidence handling and security procedures.
• Comfortable using CCTV, access control, reporting systems, radios and other operational technology.
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as needed by your changing role within the organization.

Essential

Skills, Knowledge, and Experience

• To comply with the Security Industry Act 2001, officers must hold a valid SIA Security and CCTV Licence
• Reliable, helpful and well-presented and with excellent people skills.
• Ability to work in a team, or alone under the direction of Centre Management.
• Team player with strong Supervisory skills, able to provide a helpful and polite service, by telephone, email and in person.
• Pleasant manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• A calm disposition.
• Able to work under pressure to deadlines.
• Careful and conscientious with an aptitude for attention to detail.
• Confident enthusiastic personality.
• To be able to work the hours and shifts in accordance with conditions of employment.

Desirable

To have good working knowledge of control rooms. Also to have the skills to source relevant information quickly and efficiently.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as deemed necessary from time to time.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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