Control Room Operator

MAN COMMERCIAL PROTECTION LIMITED; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Full uniform supplied

In-house training CCTV and First Aid

IPSA membership

Perks at Work discounts

24-hour counselling helpline IPSA

24-hour legal helpline IPSA

Overtime available on request

Free parking

Job summary

MAN Commercial Protection Limited is seeking a Security Officer to join our Control room and Mobile Response team at Head Office. The role covers days, nights and weekends with shift times 06:30-18:30 and 18:30-06:30, paying £14.00 per hour.

You will manage calls, complete incident reports, and support rostering and site communications. Applicants should have SIA DS and CCTV licences, good communication skills, and experience with time and attendance systems.

Qualifications

• Experience in the security industry is advantageous but not essential.
• Experience using a time and attendance or workforce management system.
• Experience working on the telephones is essential.
• SIA DS and CCTV Licence are essential.
• A 5-year checkable work/education history is required.

Responsibilities

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved promptly.
• Report writing and completing incident forms.
• Rostering/scheduling, communicate with site leaders and adjust as needed.
• Escalate health & safety or HR issues as appropriate.
• Liaise with contract managers on workplace issues, reports, complaints, and queries.
• Comply with Mobile Patrol unlocks/locks and patrol schedules.
• Respond to intruder alarms and liaise with police and emergency services.

Skills

Excellent communication

Teamwork

Computer literacy

UK driving licence

5-year history

Tools

Timegate roster management

MS Office (Excel/Outlook)

Job description

MAN Commercial Protection are looking for a Security officer to join our Control room and Mobile Response team at Head Office.

Shift pattern: Days, Nights and Weekends.

Shift timings will be: 06:30-18:30 / 18:30-06:30.

Payrate: £14.00ph

Main Responsibilities:

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
• Report writing/completing incident forms
• Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
• Ensure any health & safety or HR issues are escalated accordingly
• Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
• Comply with Mobile Patrol Unlocks/ Locks and Patrol schedules
• Respond to intruder alarms as appropriate; inspect for signs of break-in and liaise with police and emergency services and Man Commercial Protection control

The ideal candidate will:

• Be passionate about delivering excellent customer service
• Have experience of a workforce management system
• Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
• Have excellent communication skills
• Be able to work within a team as well as on their own and unsupervised
• Possess excellent communication and IT systems skills
• Can work under pressure whilst maintaining a positive attitude
• Have good time management skills
• Be able to work shift patterns and provide flexibility, where required

Qualifications and experience:

• Experience in the security industry would be advantageous but not essential
• Call centre / Helpdesk experience advantageous
• Experience using a time and attendance or workforce management system
• Knowledge of MS Office, Excel and Outlook advantage but not essential
• Experience of working on the telephones essential
• Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
• SIA DS and CCTV Licence are essential

Skills Required.

• Competent computer skills with a good knowledge of computer systems.
• Excellent communication skills
• Ability to create comprehensive incident reports
• Ability to work independently and as part of a team
• A 5-year checkable work/education history is required
• Happy to help others attitude!
• Valid Full UK Driving Manual Driving Licence

Benefits:

• Full uniform supplied.
• Access to in-house training CCTV and First Aid
• Free International Professional Security Association (IPSA) membership
• Perks at Work High Street Discount Scheme
• Access to 24-hour counselling helpline through IPSA
• Access to 24-hour legal helpline through IPSA
• Double pay on Bank Holidays
• Full training provided
• Free parking
• Overtime available on request

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