Control Room Operator

Mitie Cleaning & Hygiene Services; Chester; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance access

MiDeals platform

Choices benefits platform

Cycle-to-work scheme

Job summary

Mitie is seeking a CCTV/Fire Control Room Operator for our Broughton site. You will manage CCTV monitoring, emergency calls, and coordination with emergency services on a 4 on/4 off schedule with 12-hour shifts, averaging about 42 hours per week.

The role requires a valid right to work in the UK, and a willingness to obtain high-level security clearance. A UK driving licence and strong customer service skills are essential for success in this position.

Qualifications

• Right to work in the UK with 5-year history.
• Willing to obtain high-level security clearance.
• Valid UK driving licence with no endorsements.
• Flexibility to work days, nights and weekends; 12-hour shifts.

Responsibilities

• Emergency Call Handling.
• Fire Alarm Management.
• Aerodrome Emergencies.
• Emergency Services & Agency Coordination.
• Out-of-Hours Emergency Calls.
• CCTV Monitoring.
• CCTV & Incident Investigations.
• Training & Development.

Skills

SIA CCTV licence (desirable)

Security operations knowledge

Excellent communication & customer服务

Job description

CCTV/Fire Control Room Operator

4 on - 4 off Days/Nights

Pay rate £15.15 PH

About The Role

Ready for an exciting career? Join Mitie as a CCTV/Fire Control Room Operative at our Broughton site. We offer a dynamic work environment with a supportive team.

Enjoy a balanced work-life schedule: 4 on 4 off 2 days 2 nights (12 hour shifts)

Average of 42 hours a week.

Job Description

Your responsibilities will include:

• Emergency Call Handling
• Fire Alarm Management
• Aerodrome Emergencies
• Emergency Services & Agency Coordination
• Out-of-Hours Emergency Calls
• CCTV Monitoring
• CCTV & Incident Investigations
• Training & Development

Additional Duties

Complete other duties and responsibilities as requested by your Supervisor or Manager

Essential Skills

• The right to work in the UK and a 5-year checkable history
• A valid SIA CCTV licence – (desirable)
• 1–2 years' experience working within a Security Operations Centre / Control Room environment – (desirable)
• The ability and willingness to obtain a high level of security clearance
• Current UK Driving License (no endorsements)
• Flexibility to work days, nights and weekends, including occasional short-notice operational requirements
• Excellent computer skills
• The ability to multitask and work effectively as part of a team
• Strong knowledge of security operations and procedures
• The ability to produce accurate logs, reports and routine correspondence
• Excellent organisational, communication and customer service skills
• Confidence, professionalism and absolute integrity at all times
• A willingness to embrace new training, development opportunities and changes in working practices Willing to undergo any relevant training, work weekends and 12-hour shifts.
• Encourage a high standard of Customer Care, advise and assist stakeholders on

Benefits

• Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Inclusion & Accessibility

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

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Join our Mitie Team

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Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.