CCTV Officer

Mitie Cleaning & Hygiene Services; Greenhithe; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services in the United Kingdom is seeking a Security Control Room Operator to support the site Security Site Manager. You will coordinate incident response, monitor CCTV, log events and ensure contractual security standards are met.

Reporting to the Security Team, you will work with Housekeeping and M&E colleagues, handle alarms, access control and use MERLIN for incident records. A CCTV SIA Licence and the ability to work under pressure are essential.

Qualifications

• Ability to operate in a pressurised environment.
• Excellent time management and attention to detail.
• Experienced in security incident response and escalation.
• Knowledge of health and safety legislation.
• Experience in working in a team and on own initiative.

Responsibilities

• Coordinate incident response from the control room.
• Action all critical alarms promptly.
• Maintain CCTV and security systems and log incidents.
• Escalate incidents to Emergency Services when required.
• Monitor access and egress and manage keys and radios.
• Record and report incidents using MERLIN platform.

Skills

CCTV SIA Licence

Communication

Teamwork

Pressure handling

Incident response

Job description

Job Overview

Working in partnership with all areas of the business to deliver the smooth and effective day to day running of the site based Security Control room. To keep the Security Site Manager/Supervisor informed of incidents, and to ensure that agreed levels of service and contractual requirements are achieved as a minimum.

Responsible for the cohesive delivery of Security related incident acting as the heart of the Centre for all operational response to incidents.

This position will involve effectively managing the effective response to all incidents in the centre, acting as part of the team and leading by example whilst ensuring that the centre offers our guests a superb experience consistently.

You will work closely with our Security, Housekeeping and M&E departments in the centres incident management, being the first point of contact for a variety of stakeholders such as guests, Brand Partners, businesses, and contractors.

Main Duties

• To effectively co-ordinate the response of teams to incidents reported into the control room.
• To ensure that all critical alarms are actioned in a timely manner.
• To maintain a key element of the Control Room function by utilising the technology available to ensure that as far as possible the building remains secure and any suspicious activity is noted and communicated in line with standard operating procedures.
• To ensure that all incidents, which occur during the course of your duties, are reported promptly and recorded within the guidelines set and efficiently dealt with.
• Report any incidents that need escalation to the Emergency Services, recording all incident in the MERLIN platform.
• To assist in preventing unauthorised access/egress through Service Yards.
• To ensure that the strict procedures for the removal of goods are maintained at all times.
• To conduct a patrol of the premises using CCTV internally noting results in the patrol book. To work smart demonstrating a pro-active work ethic, motivating the team spirit and maintaining good morale to ensure the best performance always ensuring levels of motivation are maintained throughout the workforce.
• Ensure full compliance with site policies and procedures in line with the Assignment Instructions.
• To monitor access and egress of personnel and respond to breaches. To maintain and monitor all emergency systems and to efficiently and efficiently deal with emergencies/evacuations.
• To be responsible for the administration, issue and return of all keys and radio communication equipment, BWV and to assist in the access card production process.
• Gathering, delivering and utilising both open source and restricted intelligence from police teams and other sources.
• Creating and maintaining intelligence updates for the security team.
• To ensure integrity of the security systems is maintained.
• To ensure that the removal of goods and permit to work procedures are maintained at all times.
• To comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases.
• To ensure all incoming telephone calls are answered in a timely manner and to take over the switchboard after 19:00 hours.
• To ensure work area is kept clean and tidy at all times.
• To ensure any queries in the first instance are referred to the supervisor on shift.
• To ensure that all security cards are locked away.
• To ensure the filing is completed during the day.

What we are looking for

• Skills & Good communication skills, both written and oral.
• Ability to operate in a pressurised environment.
• Excellent time management.
• Attention to detail and proactive.
• Demonstrable proactive and professional approach to security.
• Ability to work under own initiative and also as a member of a team
• Experience in working within a team as well as on your own – essential
• Knowledge of health and safety legislation and policy
• Corporate experience preferred but not
• Previous experience within a similar role.
• CCTV SIA Licence is required

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?