Control Room Operator

Mitie Group plc.; Bretton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Salary Finance scheme

MiDeals discounts

Cycle-to-work scheme

Life cover (min £10k)

Job summary

Mitie Group plc. is seeking a CCTV/Fire Control Room Operative at our Broughton site. The role involves monitoring CCTV, handling emergencies, coordinating with emergency services, and investigating incidents. Training and development are provided.

We offer 12-hour shifts on a 4-on/4-off cycle, averaging around 42 hours per week, with a focus on team work, integrity, and professional service in a dynamic facilities management environment.

Qualifications

• Ability to handle emergencies and maintain logs accurately.
• Strong communication and teamwork under pressure.
• Proactive in continuing training and development.

Responsibilities

• Emergency Call Handling
• Fire Alarm Management
• CCTV Monitoring
• CCTV & Incident Investigations
• Aerodrome Emergencies
• Emergency Services & Agency Coordination
• Out-of-Hours Emergency Calls
• Training & Development

Skills

Security operations

CCTV monitoring

Emergency response

Communication

Teamwork

Log & report writing

Education

SIA CCTV licence

5-year checkable history

Job description

Ready for an exciting career? Join Mitie as a CCTV/Fire Control Room Operative at our Broughton site. We offer a dynamic work environment with a supportive team.

Enjoy a balanced work-life schedule: 4 on 4 off 2 days 2 nights (12 hour shifts)

Average of 42 hours a week.

Job Description

Your responsibilities will include:

• Emergency Call Handling
• Fire Alarm Management
• Aerodrome Emergencies
• Emergency Services & Agency Coordination
• Out-of-Hours Emergency Calls
• CCTV Monitoring
• CCTV & Incident Investigations
• Training & Development

Additional Duties

• Complete other duties and responsibilities as requested by your Supervisor or Manager

Requirements

• The right to work in the UK and a 5-year checkable history
• A valid SIA CCTV licence - (desirable)
• 1-2 years' experience working within a Security Operations Centre / Control Room environment - (desirable)
• The ability and willingness to obtain a high level of security clearance
• Current UK Driving License (no endorsements)
• Flexibility to work days, nights and weekends, including occasional short-notice operational requirements
• Excellent computer skills
• The ability to multitask and work effectively as part of a team
• Strong knowledge of security operations and procedures
• The ability to produce accurate logs, reports and routine correspondence
• Excellent organisational, communication and customer service skills
• Confidence, professionalism and absolute integrity at all times
• A willingness to embrace new training, development opportunities and changes in working practices Willing to undergo any relevant training, work weekends and 12-hour shifts.
• Encourage a high standard of Customer Care, advise and assist stakeholders on general enquiries and promote a positive and professional image of Mitie.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So, you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle.
• You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
• And we have a cycle‑to‑work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependents.
• We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.