Support Security Officer

Mitie Cleaning & Hygiene Services; Leeds; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle-to-work

Life cover

Matching Shares

Job summary

Mitie is seeking a Dedicated Security Officer to protect our clients' people, property, and assets while delivering a professional, customer-focused security service in Leeds. You will work in compliance with site AI's, policies and statutory requirements, upholding safety standards and performance metrics.

The role requires an SIA licence (Security Guarding or Door Supervision) and, where required by the client, a CCTV licence.

Qualifications

• Experience in the security industry.
• Valid SIA Security Guarding or Door Supervisor Licence.
• CCTV SIA Licence (where required by the client).
• Strong communication and customer service skills.
• Professional, reliable and adaptable approach to work.

Responsibilities

• Carry out security duties in line with site AI's, policies and legislation.
• Ensure compliance with regulatory and contractual requirements as directed by the Security Account Manager.
• Review Instructions regularly and identify service improvements.
• Maintain a valid SIA licence and CCTV licence where required.
• Deliver exceptional customer service while representing Mitie and the client.
• Record incidents accurately and complete reports and notebooks.

Skills

Security experience

SIA licence

CCTV licence

Communication

Customer service

Driving licence

SC clearance (desirable)

Job description

Better places, thriving communities.

Job Overview

As a Dedicated Security Officer, you will be responsible for protecting our clients' people, property, and assets while delivering a professional, customer-focused security service. Working in accordance with site Assignment Instructions (AI's), company policies, and statutory requirements, you will help maintain a safe and secure environment while meeting agreed service levels and performance standards. You will be expected to demonstrate accountability, professionalism, and flexibility, while undertaking ongoing training and development to enhance your skills and support operational excellence.

Key Responsibilities

Operations

• Carry out all security duties in line with site Assignment Instructions (AI's), company policies, and relevant legislation.
• Ensure compliance with all regulatory and contractual requirements as directed by the Security Account Manager.
• Regularly review Assignment Instructions and identify opportunities to improve service delivery and site security.
• Maintain a valid SIA licence (Security Guarding or Door Supervision) and CCTV licence where required by the client.
• Complete all site-specific tasks and responsibilities to a high standard.
• Follow instructions, procedures, and company processes professionally and effectively.
• Work in a structured, organised, and methodical manner at all times.
• Deliver exceptional customer service while representing both Mitie and the client professionally.

Training and Development

• Complete all mandatory and site-specific training requirements.
• Participate in additional training and development activities as directed by management.
• Utilise technology and company systems effectively to support operational requirements.
• Maintain professional competence and ensure all licences and certifications are renewed within required timescales.

Security and Health & Safety

• Remain vigilant and proactive in identifying security risks, suspicious activity, and potential threats.
• Report all health and safety concerns, hazards, incidents, and near misses promptly.
• Take appropriate action to minimise disruption, loss, or damage to client property and assets.
• Respond professionally and calmly to incidents, emergencies, and challenging situations.
• Record incidents accurately and maintain detailed notebook entries and reports.
• Complete scheduled patrols, check calls, and welfare checks in accordance with site requirements.
• Liaise with emergency services and the Communication Centre when required.
• Demonstrate a strong commitment to safety, compliance, and operational excellence.

What We're Looking For

• Previous experience within the security industry.
• Valid SIA Security Guarding or Door Supervisor Licence.
• CCTV SIA Licence (where required by the client).
• Strong communication and customer service skills.
• Professional, reliable, and adaptable approach to work.
• Ability to remain calm under pressure and make sound decisions.
• Good understanding of Health & Safety and security procedures.
• Full UK driving licence desirable.
• SC Clearance or ability to obtain SC Clearance desirable.
• Flexibility to work across Leeds and surrounding areas as required.

Essential Qualities

• Professional and customer-focused.
• Reliable and dependable.
• Strong attention to detail.
• Vigilant and proactive.
• Team player with a positive attitude.
• Committed to continuous learning and development.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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