CCTV Operator/Customer services

Mitie Cleaning & Hygiene Services; Northampton; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Retail discount

Overtime opportunities

Training, career development & growth

Job summary

Mitie is expanding its M&S Security Operations Centre in the United Kingdom and seeks dedicated individuals to join our team. No prior experience required as we provide comprehensive on-the-job training, including a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

We look for excellent communicators, reliable team players, and those with a keen interest in technology and AI.

Qualifications

• Excellent communication and customer service skills.
• Ability to multi-task and prioritise workload effectively.
• Highly motivated, proactive and reliable.
• Experience working collaboratively as part of a team.

Responsibilities

• Monitor CCTV footage and respond to security incidents.
• Provide phone support to store colleagues on security matters.
• Input security and incident data into a central database accurately.
• Deliver exceptional customer service to the client.
• Conduct regular check-in calls with security personnel to share intelligence.

Skills

Excellent communication

Customer focus

Multi-tasking

Team collaboration

Interest in technology and AI

Job description

Job Overview Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.

Better places, thriving communities.

Job Overview Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team. No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

We're Looking For Candidates Who Are

• Excellent communicators with a professional telephone manner
• Computer literate with the ability to adapt to new systems
• Reliable, proactive, and customer-focused

If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!

Main Duties

• Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores
• Offer phone support to M&S store colleagues, assisting with security-related matters
• Accurately input security and crime incident data into a central database
• Deliver exceptional customer service to our client, ensuring their needs are met
• Conduct regular check-in calls with security personnel to share valuable intelligence and updates

What we are looking for

• Excellent communication and customer service skills
• Strong ability to multi-task and prioritize workload effectively
• Highly committed, motivated, and proactive
• Experience working collaboratively as part of a team
• A keen interest in technology and AI

What we offer

• £31,994.19 per annum working an average of 40 hours per week, including weekend working.
• Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
• A competitive salary
• Very attractive retail discount
• Overtime opportunities
• Training, career development & progression

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything different during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?