Duty Shift Manager

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP and health support

Salary Finance and loans

Cycle to work

Job summary

Mitie is seeking a Security Officer to protect client sites in London, delivering security services in line with site AI's and KPIs. You will manage on-site team, ensure incident response, and maintain high standards of customer service.

The role requires SIA licence, strong English, and ability to work to strict schedules. Training and development are provided within Mitie’s security division, with a focus on continuous improvement.

Qualifications

• Previous security experience.
• SIA license is essential.
• Strong literacy and communication in English.
• Ability to work unsupervised and manage priorities.

Responsibilities

• Take ownership of daily operations and support Security Contract Manager.
• Lead and motivate on-site team to deliver high levels of service.
• Respond to incidents and implement escalation procedures.
• Oversee CCTV monitoring and access control per SOPs.
• Maintain accurate written reports and logs.

Skills

Security experience

SIA license

English proficiency

Problem solving

Team leadership

Tools

Computer literacy

Job description

Better places, thriving communities.

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

• Take ownership, responsibility and accountability of all daily operations, and to support the Security Contract Manager in the smooth running of the LSE Contract.
• To manage, motivate and develop the on-site team to achieve the best possible performance and levels of service.
• To have a thorough knowledge of routine and emergency procedures and be able to respond efficiently and appropriately to any eventuality.
• To provide the highest level of customer service, ensuring that all persons either visiting or working at the site are treated courteously and professionally at all times
• To effectively manage site manning and rosters in order to comply with the contracted hours and ad hoc requests.
• Communicate with the Security Contract Manager by 12:00hrs M – F to ensure site manning requirements have been met and any additional cover required is arranged.
• Ensure shift arbitrations are completed and report weekly to the Security Contract Manager any discrepancies/failures.
• Effectively oversee all CCTV monitoring and related tasks, in-line with SOPs.
• To respond and manage all incidents and follow escalation procedures.
• Communicate with operational staff concerning incidents, ensuring that all information escalation routines are observed.
• Correctly manage the Secuirty OCC operation, email account inbox, CCTV and telephones at all times, responding promptly and appropriately to requests and duties.
• Management of site Access Control System, including oversight of alarm response, adding of access to passes, issuing of new staff passes and responsibility for termination and deletion of Security access passes in line with the site Joiner, Mover and Leaver process
• Constantly strive for continuous improvement whilst assisting the Security Contract Manager to deliver against Strategic Objectives.
• Provide the highest standards of written reports.
• To Manage direct reports holiday in line with company policy, ensuring all leave is booked and covered.
• To deliver on site training to their team to ensure they are fully conversant in their job roles.
• Inspect equipment for failures and faults. Maintain accurate records and logs of all/any events.
• Ensure Officers complete accurate records and logs of the highest standards.
• To be responsible for the administration, issue and return of all keys and radio communication equipment.
• Comply with Mitie policies and procedures advising the Security Contract Manager on any failures to comply and ensure the correct action is taken to resolve such issues.
• To act as an ambassador to the client organisation ensuring that their business is represented in the highest manner in all the duties undertaken by you, and by the security team.

What We Are Looking For

• Previous Security Experience
• SIA License
• SC Clearance desirable
• Good literacy and communication skills and have excellent verbal and written English.
• Be computer and software literate.
• Reliability, self- motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability to transfer self-motivation to staff.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• An interest in the continuous improvement of the Company's performance.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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