Contract Manager

Richardson Recruit; Greater London; On-site; GBP 60,000 - 70,000; Full time

Job summary

Richardson Recruit is recruiting a permanent Contracts Manager for London to lead PPM and M&E maintenance across hard FM contracts. You will oversee engineering teams, subcontractors and client relationships to ensure safe, compliant and high‑quality service delivery.

The role focuses on operational ownership, SLA/KPI achievement, and budget management with a proactive, hands‑on leadership style.

Qualifications

• Experience managing Hard FM/Contracted services.
• Experience delivering M&E maintenance.
• Strong understanding of SLAs and KPIs.
• Proven leadership and stakeholder management skills.

Responsibilities

• Take operational and commercial ownership of Hard FM contracts.
• Lead delivery of planned and reactive M&E maintenance.
• Ensure SLAs and KPIs are consistently met.
• Manage Supervisors, Engineers and Contract Support.
• Plan annual maintenance programmes and ensure PPM is completed on time.
• Manage specialist M&E subcontractors and supply-chain partners.
• Utilise simPRO to manage and close maintenance activity.
• Produce and manage quotations for M&E works.
• Manage contract budgets with P&P accountability.
• Monitor performance, costs, risks and opportunities.
• Hold client meetings and produce monthly performance reports.
• Identify service improvements and growth opportunities.
• Support project works and planned power shutdowns.
• Ensure Health & Safety, RAMS and permit-to-work processes.

Skills

Contract management

Hard FM

M&E maintenance

Leadership

Budget management

Stakeholder management

RAMS

Permit to work

Health & safety

SimPRO

Tools

simPRO

Job description

Contracts Manager

London

Up to £70,000 + Package

We are recruiting for a permanent Contracts Manager to manage PPM contracts in London.

This is a hands‑on leadership role where you'll manage the delivery of mechanical, electrical and building-services maintenance, ensuring contracts perform against agreed SLAs and KPIs while maintaining strong client relationships, commercial performance and statutory compliance.

You'll lead engineering and support teams, manage specialist subcontractors and work closely with clients to ensure planned and reactive maintenance is delivered safely, efficiently and to a consistently high standard.

What you'll be doing

Your responsibilities will include:

• Taking operational and commercial ownership of Hard FM contracts
• Managing the delivery of planned and reactive M&E maintenance
• Ensuring contractual SLAs and KPIs are consistently achieved
• Leading and supporting Supervisors, Engineers and Contract Support
• Planning annual maintenance programmes and ensuring statutory PPM is completed on time
• Managing specialist M&E subcontractors and supply‑chain partners
• Ensuring engineering teams use simPRO effectively to manage and close maintenance activity
• Producing and managing quotations for mechanical, electrical and building fabric works
• Managing contract budgets with full P&P accountability
• Monitoring contract performance, costs, risks and opportunities
• Holding regular client meetings and producing monthly performance reports
• Identifying opportunities for service improvement and contract growth
• Supporting project works and planned power shutdowns
• Ensuring high standards of Health & Safety, statutory compliance, RAMS and permit‑to‑work processes
• Developing and mentoring engineering teams and supporting their ongoing technical development

The role has direct responsibility for Supervisors, Engineers and Contract Support, so we're looking for someone comfortable leading both people and technical service delivery.

You’ll also bring

• Previous Contract Management experience within Facilities Management
• Experience managing Hard Services / M&E maintenance delivery
• A good understanding of mechanical and electrical fundamentals
• Experience managing PPM, reactive maintenance and statutory compliance
• Strong client and stakeholder management skills
• Experience managing engineers and specialist subcontractors
• Commercial awareness and budget management experience
• Understanding of SLAs, KPIs and contract performance
• Strong Health & Safety knowledge
• Experience managing RAMS and permit‑to‑work processes
• Strong leadership, communication and organisational skills
• Good Microsoft Office skills