Contract Manager

Daniel Owen Ltd; Yeovil; On-site; GBP 49,500 - 60,500; Full time

Benefits offered by this job

Competitive pension scheme

Generous annual leave

Comprehensive company benefits package

Ongoing training and professional开发

Job summary

Daniel Owen Ltd in Yeovil, Somerset, is seeking an experienced Contract Manager to lead the operational delivery of repairs and voids services across a social housing portfolio.

You will provide strategic direction, manage KPIs and budgets, and develop high-performing teams while ensuring safety compliance and outstanding customer service.

This permanent, full-time role offers a competitive salary of 55,000 per annum and clear opportunities for career progression within a growing organisation.

Qualifications

• Experience managing responsive repairs and voids contracts within social housing.
• Proven leadership of operational teams and driving high performance.
• Strong budget management and commercial awareness.
• Solid knowledge of health and safety legislation and compliance.
• Track record of improving operational performance and KPIs.
• Excellent leadership, communication and stakeholder management.
• Ability to build high-performing teams and develop leaders.
• Full UK Driving Licence.

Responsibilities

• Lead and manage the responsive repairs and voids operation.
• Provide leadership and coaching to operational teams.
• Deliver performance against KPIs, SLAs, budgets and quality.
• Monitor productivity and workforce planning.
• Ensure health and safety compliance.
• Build strong relationships with clients, residents and subcontractors.
• Drive continuous improvement in service delivery.
• Manage financial performance including budgeting and forecasting.
• Investigate and resolve operational issues and escalations.
• Produce regular performance reports for senior management and clients.

Skills

Responsive repairs

Voids contracts

Operational leadership

Budget management

Health & safety

KPIs & customer service

Stakeholder management

Driving licence

Tools

Leadership coaching

Job description

Contract Manager - Social Housing Repairs & Voids

Location: Yeovil, Somerset

Salary: 55,000 per annum

Job Type: Full-time, Permanent

We are currently recruiting for an experienced and driven Contract Manager to lead the operational delivery of repairs and voids services across a social housing portfolio based in Yeovil.

This is an excellent opportunity for a proven operational leader with a strong background in social housing, responsive repairs, and void property management. Reporting into the senior leadership team, you will be responsible for ensuring the efficient delivery of high-quality maintenance services while leading and developing operational teams.

The Role

As Contract Manager, you will have overall responsibility for the day-to-day management and performance of the contract, ensuring all works are delivered safely, efficiently, and in line with contractual KPIs and customer expectations.

You will provide strong operational leadership, driving performance, improving productivity, and maintaining exceptional customer service standards while ensuring compliance with all statutory and contractual obligations.

Key Responsibilities

• Lead and manage the responsive repairs and voids operation across the contract.
• Provide leadership, coaching, and support to operational teams.
• Deliver contract performance against KPIs, SLAs, budgets, and quality standards.
• Monitor productivity, resource allocation, and workforce planning to maximise efficiency.
• Ensure all health and safety legislation, compliance requirements, and company procedures are adhered to.
• Build strong relationships with clients, residents, subcontractors, and internal stakeholders.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Manage financial performance, including budgets, cost control, and forecasting.
• Investigate and resolve operational issues, escalations, and customer complaints.
• Produce regular performance reports and present operational updates to senior management and the client.

About You

We're looking for an experienced Contract Manager or Senior Operations Manager with a successful background within social housing maintenance.

You will have:

• Proven experience managing responsive repairs and/or voids contracts within social housing.
• Experience leading operational teams and driving high performance.
• Strong commercial awareness and budget management experience.
• Excellent knowledge of health and safety legislation and compliance requirements.
• A track record of improving operational performance and achieving KPIs.
• Outstanding leadership, communication, and stakeholder management skills.
• The ability to build high-performing teams and develop future leaders.
• Full UK Driving Licence.

What's on Offer?

• Salary of 55,000 per annum.
• Permanent, full-time opportunity based in Yeovil.
• Opportunity to lead a well-established operation.
• Career progression within a growing organisation.
• Competitive pension scheme.
• Generous annual leave entitlement.
• Comprehensive company benefits package.
• Ongoing training and professional development.

Apply Now

If you're an experienced Contract Manager with a passion for delivering outstanding social housing maintenance services and leading high-performing teams, we'd love to hear from you.