Neighbourhood Manager

PEABODY COMMUNITY FOUNDATION; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave and bank holidays

Two paid volunteering days each year

Flexible benefits scheme and employee/

Job summary

Peabody is seeking a Neighbourhood Manager to deliver high-quality tenancy management and community engagement across a defined patch in London. The role is field-based with substantial on-site time in the community, requiring strong customer service and collaborative working with residents and partner organisations.

You will manage tenancy matters, safeguarding concerns and estate issues while coordinating support with specialist teams. Flexible, community-focused leadership is essential.

Qualifications

• Experience delivering excellent customer service in housing, community services or a similar environment.
• Strong communication, relationship-building and problem-solving skills.
• Ability to manage a varied workload, prioritise effectively and work independently.
• Experience working with residents, stakeholders and partner organisations.
• Knowledge of housing management or UK Housing Law is desirable.
• A housing qualification such as CIH/CIOH is desirable.

Responsibilities

• Deliver a high-quality neighbourhood and tenancy management service across your patch.
• Build strong relationships with residents, stakeholders and partner agencies to support thriving communities.
• Manage tenancy matters, safeguarding concerns, ASB cases and neighbourhood issues.
• Carry out estate inspections, welcome visits and resident engagement activities.
• Support vulnerable residents and work with specialist teams to coordinate appropriate support.
• Promote resident involvement and help shape local services through community feedback.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Time management

Independent working

Housing knowledge

Education

CIH/CIOH housing qualification

Job description

Neighbourhood Manager

Vacancy Reference peabodygroup/TP/44900/1382

Number of Positions:

Contract Type:

Contract Details:

Salary:

Working Hours:

Location:

Closing Date:

Vacancy Category:

Service Area:

Directorate:

Our Vacancy

Neighbourhood Manager – Make a Difference in Your Community

Do you enjoy building relationships, solving problems and helping communities thrive? As a Neighbourhood Manager, you'll be the face of Peabody in your area, delivering excellent housing management services and working closely with residents to create safe, well-managed and welcoming neighbourhoods.

This is a varied and rewarding role where no two days are the same. You'll work with residents, community groups, local authorities and internal teams to improve customer satisfaction and deliver positive outcomes.

What you'll be doing

• Deliver a high-quality neighbourhood and tenancy management service across your patch.
• Build strong relationships with residents, stakeholders and partner agencies to support thriving communities.
• Manage tenancy matters, safeguarding concerns, ASB cases and neighbourhood issues.
• Carry out estate inspections, welcome visits and resident engagement activities.
• Support vulnerable residents and work with specialist teams to coordinate appropriate support.
• Promote resident involvement and help shape local services through community feedback.

What you'll bring

• Experience delivering excellent customer service in housing, community services or a similar environment.
• Strong communication, relationship-building and problem-solving skills.
• Ability to manage a varied workload, prioritise effectively and work independently.
• Experience working with residents, stakeholders and partner organisations.
• Knowledge of housing management or UK Housing Law is desirable.
• A housing qualification such as CIH/CIOHis desirable.

Please read before applying

• This is a field-based role, with approximately 60% of your time spent on-sitewithin the community.
• You may be required to participate in an out-of-hours emergency rota.
• Flexibility is required to respond to customer and service needs.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What We Offer

• 30 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme and employee discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

Please read before applying

• This is a field-based role, with approximately 60% of your time spent on-sitewithin the community.
• You may be required to participate in an out-of-hours emergency rota.
• Flexibility is required to respond to customer and service needs.
• Community language skills are desirable.

The area you'll be region you'll be covering in this role is Southwark

Interview Dates: In Person at our Waterloo Head Office week commencing 5th October

Got questions? Reach out to Mike Sugrue, Talent Specialist, at [e-mail]

We reserve the right to close this advert early should we receive enough applications.