Contracts & Customer Support Coordinator

Confidential; Liverpool; On-site; GBP 23,000 - 34,000; Full time

Job summary

Gaskells (North West) Ltd is seeking a Business Support Co-ordinator to join our growing team and help deliver excellent customer service. You will support our Business Development Managers, manage contracts and coordinate subcontracted services to ensure a seamless customer experience.

We value a proactive, organised individual who thrives in a fast-paced environment, handles multiple priorities and maintains a high standard of professionalism in all interactions with customers and stakeholders.

Qualifications

• Excellent customer communication skills.
• Strong organisational skills.
• Strong conflict resolution and problem-solving abilities.
• Good PC skills, including Microsoft Office.
• Self-motivated with the ability to work independently and as part of a team.
• Ability to negotiate and build lasting customer relationships.

Responsibilities

• Provide exceptional customer service via telephone and email.
• Support Business Development Managers with customer enquiries, contracts and day-to-day administration.
• Process contracts accurately and efficiently.
• Build strong relationships with customers, suppliers and colleagues.
• Resolve customer and subcontractor service issues quickly and professionally.
• Ensure subcontracted services are delivered smoothly and in line with customer expectations.
• Use business systems including CRM, Microsoft Office and reporting software to maintain accurate records.
• Provide contract information and support to the sales team.
• Ensure customer solutions comply with environmental, safety and regulatory requirements.
• Support continuous improvement within the Business Support function.

Skills

Customer service

Organisational skills

Communication

CRM experience

Problem solving

Attention to detail

Time management

Teamwork

Negotiation

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Gaskells (North West) Ltd is seeking a Business Support Co-ordinator to join our growing team and help deliver excellent customer service. You will support our Business Development Managers, manage contracts and coordinate subcontracted services to ensure a seamless customer experience.

We value a proactive, organised individual who thrives in a fast-paced environment, handles multiple priorities and maintains a high standard of professionalism in all interactions with customers and stakeholders.