Business Support Co-ordinator

Confidential; Liverpool; On-site; GBP 23,000 - 34,000; Full time

Job summary

Gaskells (North West) Ltd is seeking a Business Support Co-ordinator to join our growing team and help deliver excellent customer service. You will support our Business Development Managers, manage contracts and coordinate subcontracted services to ensure a seamless customer experience.

We value a proactive, organised individual who thrives in a fast-paced environment, handles multiple priorities and maintains a high standard of professionalism in all interactions with customers and stakeholders.

Qualifications

• Excellent customer communication skills.
• Strong organisational skills.
• Strong conflict resolution and problem-solving abilities.
• Good PC skills, including Microsoft Office.
• Self-motivated with the ability to work independently and as part of a team.
• Ability to negotiate and build lasting customer relationships.

Responsibilities

• Provide exceptional customer service via telephone and email.
• Support Business Development Managers with customer enquiries, contracts and day-to-day administration.
• Process contracts accurately and efficiently.
• Build strong relationships with customers, suppliers and colleagues.
• Resolve customer and subcontractor service issues quickly and professionally.
• Ensure subcontracted services are delivered smoothly and in line with customer expectations.
• Use business systems including CRM, Microsoft Office and reporting software to maintain accurate records.
• Provide contract information and support to the sales team.
• Ensure customer solutions comply with environmental, safety and regulatory requirements.
• Support continuous improvement within the Business Support function.

Skills

Customer service

Organisational skills

Communication

CRM experience

Problem solving

Attention to detail

Time management

Teamwork

Negotiation

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Business Support Co-ordinator

Join the Team at Gaskells (North West) Ltd

Are you highly organised, customer-focused and thrive in a fast-paced environment? Do you enjoy solving problems, building relationships and supporting a busy sales team? If so, we'd love to hear from you.

We are looking for a Business Support Co-ordinator to join our growing team and play a key role in delivering excellent customer service, supporting our Business Development Managers and ensuring our customers receive a seamless experience. The role focuses on contract processing, supply chain support and customer excellence.

About the Role

As a Business Support Co-ordinator, you'll be the link between our customers, sales team and supply chain partners. You'll help manage customer contracts, resolve service issues, coordinate subcontracted services and ensure every customer receives an outstanding level of support.

No two days are the same, so we're looking for someone who enjoys variety, takes ownership of their work and is passionate about delivering great service.

Key Responsibilities

• - Provide exceptional customer service via telephone and email.
• - Support Business Development Managers with customer enquiries, contracts and day-to-day administration.
• - Process contracts accurately and efficiently.
• - Build strong relationships with customers, suppliers and colleagues.
• - Resolve customer and subcontractor service issues quickly and professionally.
• - Ensure subcontracted services are delivered smoothly and in line with customer expectations.
• - Use business systems including CRM, Microsoft Office and reporting software to maintain accurate records.
• - Provide contract information and support to the sales team.
• - Ensure customer solutions comply with environmental, safety and regulatory requirements.
• - Support continuous improvement within the Business Support function.

What We're Looking For

• - Customer focused with an excellent telephone manner.
• - Positive, resilient and confident.
• - Adaptable with a willingness to learn.
• - A natural problem solver who can think on their feet.
• - Organised with excellent attention to detail.
• - Calm under pressure and able to manage competing priorities.
• - Professional with strong communication and relationship-building skills.

Essential Skills & Experience

• - Excellent customer communication skills.
• - Strong organisational skills.
• - Strong conflict resolution and problem-solving abilities.
• - Good PC skills, including Microsoft Office.
• - Self-motivated with the ability to work independently and as part of a team.
• - Ability to negotiate and build lasting customer relationships.

Desirable

• - Experience using CRM or sales management systems.
• - Experience within the waste management or environmental sector.
• - Knowledge of sustainability or environmental legislation.
• - Advanced interpersonal and communication skills.

Why Join Gaskells?

At Gaskells, we pride ourselves on delivering exceptional service while creating a supportive and professional working environment. We value:

• Teamwork
• Customer excellence
• Professionalism
• Honesty and integrity
• Continuous learning and development
• Respect for colleagues and the environment