Client Success & Contracts Coordinator

Recruitment Services UK; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Job summary

Gaskells (North West) Ltd is seeking a Business Support Co-ordinator to join its team in a busy, customer-focused role. You will act as the link between customers, sales teams and supply chain partners, handling contracts and service issues to ensure a seamless customer experience.

The role requires strong organisation, excellent communication, and the ability to manage competing priorities while supporting the sales and operations teams to deliver high-quality service.

Qualifications

• Excellent customer communication skills.
• Strong organisational skills.
• Strong conflict resolution and problem solving abilities.
• Good PC skills, including Microsoft Office.
• Self-motivated with the ability to work independently and as part of a team.
• Ability to negotiate and build lasting customer relationships.

Responsibilities

• Provide exceptional customer service via telephone and email.
• Support Business Development Managers with customer enquiries, contracts and day-to-day administration.
• Process contracts accurately and efficiently.
• Build strong relationships with customers, suppliers and colleagues.
• Resolve customer and subcontractor service issues quickly and professionally.
• Ensure subcontracted services are delivered smoothly and in line with customer expectations.
• Use business systems including CRM, Microsoft Office and reporting software to maintain accurate records.
• Provide contract information and support to the sales team.
• Ensure customer solutions comply with environmental, safety and regulatory requirements.
• Support continuous improvement within the Business Support function.

Skills

Customer focused

Excellent telephone manner

Strong communication

Organised

Attention to detail

Problem solving

Relationship building

Team player

Negotiation

Tools

CRM

Microsoft Office

Job description

Gaskells (North West) Ltd is seeking a Business Support Co-ordinator to join its team in a busy, customer-focused role. You will act as the link between customers, sales teams and supply chain partners, handling contracts and service issues to ensure a seamless customer experience.

The role requires strong organisation, excellent communication, and the ability to manage competing priorities while supporting the sales and operations teams to deliver high-quality service.