Business Support

Kinara Group; Milton Keynes; On-site; GBP 50,000 - 80,000; Full time

Job summary

Kinara Group is seeking a Contracts & Business Support Lead to help grow its UK business by coordinating commercial, contractual, and operational activities across sales, applications, service and HQ functions. The role will act as a central point of contact to ensure contracts, tenders, projects, and customer requirements are managed effectively.

As the business scales, the role will help establish structured processes and governance to support a strong customer experience while driving

Responsibilities

• Manage UK sales and service contracts, including review, administration, tracking, and renewals.
• Coordinate UK tender submissions, managing timelines, documentation, stakeholders, and compliance.
• Support commercial governance, pricing, and contractual terms.
• Support HQ Finance with credit collections and overdue payments.
• Coordinate internal projects, installations, implementations, and cross-functional activities.
• Track project progress, risks, dependencies, scheduling, and resource requirements.
• Maintain clear communication across internal teams and customers.
• Act as the UK point of contact for customer care and service coordination.
• Liaise with HQ teams across customer care, logistics, finance, and product management.
• Support customer queries, order issues, service enquiries, and escalations.
• Handle incoming UK service enquiries via email and phone.
• Follow up on overdue customer payments in coordination with Finance.
• Identify opportunities to improve processes and operational efficiency.
• Implement structured ways of working across the UK business.
• Support compliance with internal policies and external requirements

Job description

The Contracts & Business Support Lead will support the growth of the UK business by providing coordination and oversight across commercial, contractual, and operational activities. The role will act as a central point of contact across sales, applications, service, and HQ functions, ensuring contracts, tenders, projects, and customer requirements are managed effectively.

As the business scales, the role will help establish more structured and sustainable processes while supporting a strong customer experience.

• Manage UK sales and service contracts, including review, administration, tracking, and renewals.
• Coordinate UK tender submissions, managing timelines, documentation, stakeholders, and compliance.
• Support commercial governance, pricing, and contractual terms.
• Support HQ Finance with credit collections and overdue payments.

Operational & Project Coordination

• Coordinate internal projects, installations, implementations, and cross-functional activities.
• Track project progress, risks, dependencies, scheduling, and resource requirements.
• Maintain clear communication across internal teams and customers.
• Act as the UK point of contact for customer care and service coordination.
• Liaise with HQ teams across customer care, logistics, finance, and product management.
• Support customer queries, order issues, service enquiries, and escalations.
• Handle incoming UK service enquiries via email and phone.
• Follow up on overdue customer payments in coordination with Finance.

Process Improvement & Governance

• Identify opportunities to improve processes and operational efficiency.
• Implement structured ways of working across the UK business.
• Support compliance with internal policies and external requirements