Contracts & CRM Coordinator

Bandmwaste; Bromborough; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Panda in Bromborough is seeking a Contracts Administrator to support our field sales team with day-to-day contract coordination and processing.

You will ensure new sales, leads, and customer information are recorded accurately, and help inquiries and contracts move smoothly through each stage.

This role suits someone organized and detail-oriented who can work across sales, customer service and operations to deliver reliable administrative support.

Qualifications

• Strong administration skills and excellent attention to detail.
• Good organisation and time-management skills.
• Working knowledge of Microsoft Office applications.
• Experience communicating with customers by telephone.
• Good written and verbal communication skills.
• Confident and professional in approach.
• Ability to work independently and use initiative.
• Experience in sales support or customer service.
• Knowledge of the waste or hazardous-waste industry would be beneficial but not essential.

Responsibilities

• Process new sales accurately on AMCS and Gains.
• Enter customer details and new sales leads into the CRM.
• Distribute inbound web and telephone leads to appropriate teams.
• Ensure all leads, customer information and contract updates are recorded.
• Maintain regular communication with the field sales team.
• Support Customer Services with retention contracts through the CRM.
• Assist the sales team with quotations, documentation and contracts.
• Help customers provide notice to existing suppliers when required.
• Liaise with service teams and suppliers regarding deliveries.
• Carry out credit checks and verify supporting information.
• Manage electronic filing of contracts and related docs.
• Complete contract roll-out and cancellation processes.
• Follow procedures and meet service levels.
• Support pre-invoice checks and credit note processing.

Skills

Strong administration

Organisation

Telephone communication

Written & verbal communication

Independent working

Sales support

Waste industry knowledge

Tools

Microsoft Office

CRM systems

Job description

Panda in Bromborough is seeking a Contracts Administrator to support our field sales team with day-to-day contract coordination and processing.

You will ensure new sales, leads, and customer information are recorded accurately, and help inquiries and contracts move smoothly through each stage.

This role suits someone organized and detail-oriented who can work across sales, customer service and operations to deliver reliable administrative support.