Contracts Administrator

Bandmwaste; Bromborough; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Panda in Bromborough is seeking a Contracts Administrator to support our field sales team with day-to-day contract coordination and processing.

You will ensure new sales, leads, and customer information are recorded accurately, and help inquiries and contracts move smoothly through each stage.

This role suits someone organized and detail-oriented who can work across sales, customer service and operations to deliver reliable administrative support.

Qualifications

• Strong administration skills and excellent attention to detail.
• Good organisation and time-management skills.
• Working knowledge of Microsoft Office applications.
• Experience communicating with customers by telephone.
• Good written and verbal communication skills.
• Confident and professional in approach.
• Ability to work independently and use initiative.
• Experience in sales support or customer service.
• Knowledge of the waste or hazardous-waste industry would be beneficial but not essential.

Responsibilities

• Process new sales accurately on AMCS and Gains.
• Enter customer details and new sales leads into the CRM.
• Distribute inbound web and telephone leads to appropriate teams.
• Ensure all leads, customer information and contract updates are recorded.
• Maintain regular communication with the field sales team.
• Support Customer Services with retention contracts through the CRM.
• Assist the sales team with quotations, documentation and contracts.
• Help customers provide notice to existing suppliers when required.
• Liaise with service teams and suppliers regarding deliveries.
• Carry out credit checks and verify supporting information.
• Manage electronic filing of contracts and related docs.
• Complete contract roll-out and cancellation processes.
• Follow procedures and meet service levels.
• Support pre-invoice checks and credit note processing.

Skills

Strong administration

Organisation

Telephone communication

Written & verbal communication

Independent working

Sales support

Waste industry knowledge

Tools

Microsoft Office

CRM systems

Job description

About the Role

Contracts Administrator

Location: Iris House, Dock Road South, Bromborough, Wirral, CH62 4SQ
Hours: Monday to Friday, 8:30am–5:00pm
Reporting to: Admin Manager

The Role

We are looking for a Contracts Administrator to join our team in Bromborough.

As Contracts Administrator, you’ll support our field sales team with the day-to-day coordination and processing of customer contracts. You’ll ensure new sales, leads, customer information and contract changes are recorded accurately while helping enquiries and contracts move smoothly through each stage.

This busy role would suit someone who is organised, detail-focused and confident using different systems. You’ll work closely with our sales, customer service and operational teams, providing reliable administrative support and excellent service to colleagues and customers.

What You’ll Be Doing

As Contracts Administrator, you’ll be responsible for:

• Processing new sales accurately on AMCS and Gains
• Entering customer details and new sales leads into the CRM system
• Distributing inbound web and telephone leads to the appropriate teams
• Ensuring all leads, customer information and contract updates are recorded accurately
• Maintaining regular communication with the field sales team, providing updates and progress checks
• Supporting Customer Services with retention contracts through the CRM system
• Assisting the sales team with quotations, documentation and pending contracts
• Helping customers provide notice to their existing suppliers where required
• Liaising with service teams and suppliers regarding deliveries and service requirements
• Carrying out credit checks and confirming that supporting information is accurate and complete
• Managing the electronic filing of contracts and related documentation
• Completing contract roll-out and cancellation processes accurately
• Following departmental procedures and completing work within agreed service levels
• Supporting pre-invoice checks, credit note processing and other ad hoc administrative tasks

About You

You’ll be positive, organised and comfortable working in a busy administrative environment. You’ll take pride in getting the detail right, manage your own workload effectively and work well with colleagues across different teams.

You’ll have:

• Strong administration skills and excellent attention to detail
• Good organisation and time-management skills
• Working knowledge of Microsoft Office applications
• Experience communicating with customers by telephone
• Good written and verbal communication skills
• A confident and professional approach
• The ability to work independently and use your initiative
• Experience in sales support or customer service
• Knowledge of the waste or hazardous-waste industry would be beneficial but is not essential

Why Join Panda?

At Panda, we’re committed to leading the way in responsible waste management and sustainability. Every role in our business contributes to delivering a reliable service to our customers and supporting a more sustainable future.

This is a great opportunity to join a busy and supportive team where accuracy, communication and teamwork matter. As Contracts Administrator, you’ll gain exposure to different areas of the business while helping ensure our customer contracts and systems are managed properly.

About Us

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day‑to‑day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)