Contracts Administrator - Sales & Customer Ops (Waste)

GoodPeople; Wirral; On-site; GBP 20,000 - 26,000; Full time

Job summary

GoodPeople is seeking a Contracts Administrator to support sales and customer operations for a growing waste and resource recovery business in Wirral. The role involves processing contracts, maintaining records, and coordinating with sales, customer service and operations to ensure accurate and timely progress.

The successful candidate will have strong admin skills, experience in sales support or customer service, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Extensive experience in sales support or customer service.
• Strong attention to detail and accuracy.
• Experience using CRM systems and Microsoft Office.

Responsibilities

• Process new sales accurately using relevant business systems.
• Enter customer details and new sales leads into CRM systems.
• Distribute inbound web and telephone leads to the appropriate teams.
• Maintain accurate records of leads, customer information and contract updates.
• Communicate regularly with the field sales team and provide progress updates.
• Support customer retention contracts through the CRM system.
• Assist with quotations, documentation and pending contracts.
• Support customers with providing notice to existing suppliers where required.
• Liaise with service teams and suppliers regarding deliveries and service requirements.
• Carry out credit checks and ensure supporting information is accurate and complete.
• Manage electronic filing of contracts and associated documentation.
• Complete contract roll-out and cancellation processes accurately.
• Follow departmental procedures and agreed service levels.
• Support pre-invoice checks and credit note processing.
• Complete other administrative tasks as required.

Skills

Attention to detail

Organisation

Phone communication

Written communication

Independent work

Workload management

Sales support

Customer service

Professionalism

Initiative

Contracts admin experience

Tools

Microsoft Office

CRM systems

Job description

GoodPeople is seeking a Contracts Administrator to support sales and customer operations for a growing waste and resource recovery business in Wirral. The role involves processing contracts, maintaining records, and coordinating with sales, customer service and operations to ensure accurate and timely progress.

The successful candidate will have strong admin skills, experience in sales support or customer service, and proficiency with Microsoft Office and CRM systems.