Contract & Sales Operations Administrator

Bionic; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Season ticket loans

Cycle to work

Life assurance

Long service awards

Job summary

Bionic in London is seeking a proactive Sales Administrator to join our Sales Operations team. You will act as the vital link between customers, internal teams, and energy suppliers, ensuring post-sale processes are completed accurately, efficiently, and with excellent service.

Your day-to-day will include handling contract processing from sale to completion, resolving queries, gathering information, coordinating with suppliers, and updating internal systems to keep records precise.

Qualifications

• Experience in customer support or contract administration.
• Ability to resolve queries with professionalism and urgency.
• Strong multitasking and time management skills.
• Familiarity with contract management processes.
• Proactive, solution-focused mindset and continuous improvement.
• Comfortable in fast-paced, target-driven environments.

Responsibilities

• Act as main contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve any issues that arise during the switching process.
• Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows and enhance efficiency.
• Support internal teams with training and guidance to help reduce recurring administrative issues.
• Collaborate with teams across the business to ensure consistent performance and high‑quality service delivery.

Skills

Customer support

Contract administration

Sales support

Multitasking

Time management

CRM systems

Microsoft Excel

Team player

Problem solving

Tools

CRM systems

Microsoft Excel

Microsoft Office

Job description

Bionic in London is seeking a proactive Sales Administrator to join our Sales Operations team. You will act as the vital link between customers, internal teams, and energy suppliers, ensuring post-sale processes are completed accurately, efficiently, and with excellent service.

Your day-to-day will include handling contract processing from sale to completion, resolving queries, gathering information, coordinating with suppliers, and updating internal systems to keep records precise.