Contracts Administrator

Greenstar; Wirral; On-site; GBP 28,000 - 32,000; Full time

Job summary

Greenstar invites applications for a Contracts Administrator to support the sales and service teams from our Bromborough site. The role focuses on coordinating customer contracts, processing new sales and leads, and keeping information accurate across AMCS, Gains, and the CRM system.

We are looking for an organised, detail‑focused candidate who can manage workload and communicate effectively with colleagues across sales, customer service and operations.

Qualifications

• Detail‑oriented and organised with the ability to manage multiple tasks
• Strong communication skills to liaise with sales, customer service and operations teams
• Comfortable using different systems to process contracts and enquiries

Responsibilities

• Process new sales and contracts accurately in AMCS and Gains
• Enter customer details and leads into the CRM system
• Distribute leads to appropriate teams and maintain accurate records
• Liaise with field sales and service teams to support deliveries and contracts

Skills

Attention to detail

Organised

Communication

Tools

AMCS

Gains

CRM system

Job description

Contracts Administrator

About The Role

Contracts Administrator

Location: Iris House, Dock Road South, Bromborough, Wirral, CH62 4SQ

Hours: Monday to Friday, 8:30am–5:00pm

Reporting to: Admin Manager

The Role

We are looking for a Contracts Administrator to join our team in Bromborough. As Contracts Administrator, you’ll support our field sales team with the day‑to‑day coordination and processing of customer contracts. You’ll ensure new sales, leads, customer information and contract changes are recorded accurately while helping enquiries and contracts move smoothly through each stage. This busy role would suit someone who is organised, detail‑focused and confident using different systems. You’ll work closely with our sales, customer service and operational teams, providing reliable administrative support and excellent service to colleagues and customers.

What You’ll Be Doing

As Contracts Administrator, you’ll be responsible for:

• Processing new sales accurately on AMCS and Gains
• Entering customer details and new sales leads into the CRM system
• Distributing inbound web and telephone leads to the appropriate teams
• Ensuring all leads, customer information and contract updates are recorded accurately
• Maintaining regular communication with the field sales team, providing updates and progress checks
• Supporting Customer Services with retention contracts through the CRM system
• Assisting the sales team with quotations, documentation and pending contracts
• Helping customers provide notice to their existing suppliers where required
• Liaising with service teams and suppliers regarding deliveries and service requirements
• Carrying out credit checks and confirming that supporting information is accurate and complete
• Managing the electronic filing of contracts and related documentation
• Completing contract roll‑out and cancellation processes accurately
• Following departmental procedures and completing work within agreed service levels
• Supporting pre‑invoice checks, credit note processing and other ad hoc administrative tasks

About You

You’ll be positive, organised and comfortable working in a busy administrative environment. You’ll take pride in getting the detail right, manage your own workload effectively and work well with colleagues across different teams.

You’ll Have: