Contracts and Logistics Operator

One to One personnel Limited; Basildon; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free Parking

Health cash plan

Pension scheme

Death In Service

Volunteer Day

EAP Program

Fresh fruit delivered weekly

Job summary

One to One personnel Limited is seeking a Contracts Logistics Operator in Basildon to support day-to-day warehouse operations for Contract Logistics customers. The role involves goods receipt, put-away, order processing, picking/packing and dispatch, with a focus on accurate, timely delivery and SLA adherence.

You will work 7am–4pm, Monday to Friday, with a starting salary of £30,000 and a comprehensive benefits package.

Qualifications

• Excellent customer service and communication skills.
• Professional and confident communication with customers, suppliers and colleagues.
• Good computer skills including Microsoft Office and warehouse/logistics systems.
• Experience using CargoWise or similar WM systems is advantageous.
• Strong attention to detail in a fast-paced warehouse environment.
• Ability to prioritise and manage workload to meet deadlines.

Responsibilities

• Support daily warehouse operations for Contract Logistics customers, including goods receipt and put-away, order processing, picking and packing, dispatch and shipment preparation.
• Maintain accurate daily operational updates for customers and record tasks in line with SLAs.
• Ensure orders, goods receipts and dispatches are processed accurately and timely.
• Perform stock adjustments, movements and checks using CargoWise.

Skills

Customer service

Communication

Microsoft Office

CargoWise experience

Attention to detail

Teamwork

Tools

CargoWise

Job description

Contracts Logistics Operator | Basildon | £30,000 | 7am – 4pm Mon-Fri

Role Purpose

The Contracts Logistics Operator will support the day-to-day operational requirements of Contract Logistics customers, ensuring all warehouse and logistics activities are completed efficiently, accurately and to agreed customer service standards.

Key Responsibilities

• Support the daily warehouse operations for Contract Logistics customers, including:
  • Goods receipt and put-away
  • Order processing
  • Picking and packing
  • Dispatch and shipment preparation
  • Stock movements and inventory checks
• Follow instructions and operational requirements provided by the Warehouse Manager and/or customers through verbal communication, email and approved systems.
• Manage the receipt, cleaning, preparation, storage and put-away of returned laptops, ensuring equipment is handled accurately and securely.
• Provide customers with accurate daily operational updates by maintaining their systems and recording completed tasks in line with agreed Service Level Agreements (SLAs).
• Ensure customer orders, goods receipts and dispatches are processed accurately and within agreed timescales.
• Complete stock adjustments, stock movements and stock checks accurately using the CargoWise Warehouse Management System.
• Communicate proactively with customers regarding:
  • Returns
  • Stock requirements
  • Delivery and collection requirements
  • Operational queries or issues
• Identify and elevate operational issues, delays or discrepancies to the Warehouse Manager or relevant management team.
• Coordinate with couriers, the Transport Team and customers to ensure collections and deliveries are completed within agreed timescales.
• Arrange shipments through the internal Transport Team or approved subcontractors in line with customer requirements.
• Work collaboratively with warehouse colleagues, management, drivers and other departments to ensure smooth day-to-day operations.
• Support driver arrivals and collections, ensuring goods and documentation are prepared accurately and on time.
• Maintain high standards of housekeeping, health and safety, security and general warehouse organisation.
• Follow all company policies, warehouse procedures and customer-specific processes.

What you’ll need

• Excellent customer service and communication skills.
• A professional and confident communication style when dealing with customers, suppliers, agents and colleagues.
• Good computer skills, including working knowledge of Microsoft Office and warehouse/logistics systems.
• Experience using CargoWise or a similar warehouse/logistics management system would be advantageous.
• Strong attention to detail and the ability to work accurately in a fast-paced operational environment.
• The ability to prioritise and manage workload effectively while meeting deadlines.
• A flexible and adaptable approach to changing business requirements and operational priorities.
• A proactive, practical and solutions-focused approach to problem-solving.
• The ability to work independently and use initiative when required.
• The ability to work effectively as part of a team.
• A reliable, conscientious and professional approach to work.
• A commitment to maintaining a clean, organised and safe working environment.

What’s in it for you?

• Starting salary of £30,000
• Monday to Friday 7am – 4pm
• Annual leave; 31 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days
• Volunteer Day: Additional 1 day per year paid to give back to the local community
• Health cash plan service that the company contribute to
• Pension scheme
• Free Parking
• Fresh fruit delivered weekly to all offices
• Paid sick leave, after probation
• EAP Program and Virtual Doctor service
• Long service financial rewards
• Death In Service benefit of x3 salary

For more information please contact Sophie Barnes