Logistics Coordinator

Yolk Recruitment; Newport; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25 days leave

Annual bonus

Private medical insurance

Life insurance

Pension with employer contributions

On-site gym

On-site canteen

Free parking

Cycle to work

Internal progression

Job summary

Yolk Recruitment is supporting a leading global manufacturing organisation with the recruitment of a Logistics Coordinator to join their Supply Chain team based in Newport.

This role involves coordinating customer orders and deliveries across the UK and internationally, liaising with hauliers, Production, Warehouse and Customer Service to ensure orders are dispatched accurately and on time. You will take ownership of delivery issues and work to resolve problems swiftly.

Qualifications

• Experience in logistics, transport, supply chain or order fulfilment coordination.
• Strong customer service skills with confidence to communicate with customers, drivers and internal teams.
• Ability to manage delays, complaints and multiple deadlines with calm, professional approach.

Responsibilities

• Process customer orders in SAP and ensure shipping/logistics are on track.
• Coordinate movement of goods to customers and stock locations UK-wide and internationally.
• Liaise with Customer Service to provide accurate delivery information and timely updates.
• Manage external carriers/hauliers, organise collections and deliveries cost-effectively.

Skills

Customer service

Organisational skills

Communication

Time management

Tools

SAP

Job description

Logistics Coordinator - Newport - Salary: £32,000 + Annual Bonus + Excellent Benefits

Yolk Recruitment is supporting a leading global manufacturing organisation with the recruitment of a Logistics Coordinator to join their Supply Chain team based in Newport.

This is a great opportunity for an experienced Logistics, Transport or Supply Chain professional to join a busy manufacturing environment, coordinating customer orders and deliveries across the UK and internationally. You'll work closely with hauliers, Production, Warehouse and Customer Service teams to ensure orders are dispatched accurately and on time. You'll also take ownership of delivery issues and delays, keeping customers informed and working quickly to resolve problems. This role would suit someone highly organised, confident communicating with customers and suppliers, and comfortable working in a fast-paced environment.

This is what you'll be doing

• Processing customer orders received through SAP, ensuring shipping and logistics requirements are progressed accurately and within required timescales.
• Coordinating the movement of bulk and packaged products to customers and stock locations across the UK and internationally.
• Liaising with Customer Service teams to ensure orders can be processed efficiently and customers receive accurate information regarding their deliveries.
• Managing external carriers and hauliers, coordinating collections and deliveries while considering service requirements and the most cost-effective transport options.
• Maintaining regular communication with drivers, carriers and customers, providing updates and responding to delivery-related enquiries.
• Proactively managing late orders, delivery delays and other logistics issues, investigating problems and coordinating with relevant teams to achieve an effective resolution.
• Handling customer queries and complaints professionally, taking ownership of issues and ensuring customers are kept informed throughout the resolution process.
• Liaising closely with Production and Warehouse teams to ensure goods are available and ready for collection within required timescales.
• Working with Quality to ensure required Certificates of Analysis (COAs) are available to support timely dispatch.
• Coordinating dispatch requirements that fall outside standard SAP processes, ensuring these are managed efficiently and cost-effectively.
• Maintaining accurate order and shipment information across relevant systems and ensuring required processes are completed in line with business requirements.
• Supporting continuous improvement activity across Logistics, Warehouse, Production and Quality to improve safety, efficiency and service quality.

The experience you'll bring

• Previous experience within Logistics, Transport, Supply Chain, Order Fulfilment or a similar coordination role is essential.
• Experience coordinating customer orders, deliveries, transport or shipping within a busy operational environment.
• Strong customer service skills, with the confidence to communicate effectively with customers, drivers, carriers and internal teams.
• The ability to manage delays, complaints and challenging situations calmly and professionally while working towards a resolution.
• Strong organisational skills with the ability to manage multiple orders, priorities and deadlines simultaneously.
• A proactive approach with the confidence to work on your own initiative and take ownership of problems through to resolution.
• Strong communication and relationship-building skills across both internal and external stakeholders.
• Good IT and administration skills; previous experience using SAP or another ERP system would be advantageous.
• Experience within a manufacturing, chemical, distribution or similarly fast-paced environment would be beneficial.
• A collaborative approach and willingness to work as part of a small, established Supply Chain team.

And this is what you'll get in return

• Salary of £32,000
• 25 days annual leave plus public holidays
• Monday to Friday working only - Weekly rotating hours of 6:00am - 2:00pm and 8:00am - 4:00pm (Some flexibility with rota if needed)
• Annual bonus scheme
• Defined contribution pension with up to 9% employer contribution
• Bupa private medical insurance for employees, with discounted rates available for dependants*
• Life insurance at 4x basic salary
• Group Income Protection of up to 50% of basic salary
• Car salary sacrifice scheme following successful probation
• Cycle to Work salary sacrifice scheme following successful probation
• On-site gym
• On-site canteen
• Free parking
• Opportunity to join an established team with a strong track record of internal progression

Please note: Due to high application volumes, we can't respond to every applicant. If you haven't heard from us within 7 days, unfortunately you've not been successful on this occasion. Please check our website for other opportunities