Contracts Aftercare Specialist - Growth & Impact

Wren Kitchens Limited; Harrogate, Greater Lincolnshire; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Assurance after 2 years' service

Benenden health and discount platform

Personalised progression plan

Individual training budget

EE discount

Staff discount on kitchen/bedroom

Eye Care Vouchers

Refer a Friend Scheme

Free onsite gym

Descripción de la vacante

Wren Kitchens Limited is seeking a Contracts Customer Care Advisor to manage post-completion aftercare for housebuilders and homeowners. You will coordinate with installers to ensure timely resolutions, meet SLAs and deliver high levels of customer satisfaction.

The role focuses on ownership of aftercare cases, clear communication, and building strong partnerships with customers and installation partners across Wren Contracts and Social Housing.

Formación

• Thrives in a fast-paced customer-focused environment.
• Calm under pressure with strong problem-solving skills.
• Highly organised with excellent time management.
• Confident written and verbal communicator.
• Strong attention to detail.
• Customer care or kitchen industry experience (desirable).

Responsabilidades

• Take ownership of aftercare cases from start to resolution.
• Communicate clearly and empathetically with housebuilders and homeowners.
• Schedule and coordinate aftercare works with installers.
• Update customer portals and internal CRM systems within SLA requirements.
• Raise and process purchase orders and subcontractor invoices.
• Complete general administrative tasks.
• Build strong relationships with customers and installation partners.
• Identify opportunities to support team and operational growth.

Conocimientos

Customer focus

Problem solving

Organised

Time management

Written communication

Verbal communication

Descripción del empleo

Wren Kitchens Limited is seeking a Contracts Customer Care Advisor to manage post-completion aftercare for housebuilders and homeowners. You will coordinate with installers to ensure timely resolutions, meet SLAs and deliver high levels of customer satisfaction.

The role focuses on ownership of aftercare cases, clear communication, and building strong partnerships with customers and installation partners across Wren Contracts and Social Housing.