Customer Care Advisor - Contracts

Wren Kitchens Limited; Harrogate, Greater Lincolnshire; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life Assurance after 2 years' service

Benenden health and discount platform

Personalised progression plan

Individual training budget

EE discount

Staff discount on kitchen/bedroom

Eye Care Vouchers

Refer a Friend Scheme

Free onsite gym

Job summary

Wren Kitchens Limited is seeking a Contracts Customer Care Advisor to manage post-completion aftercare for housebuilders and homeowners. You will coordinate with installers to ensure timely resolutions, meet SLAs and deliver high levels of customer satisfaction.

The role focuses on ownership of aftercare cases, clear communication, and building strong partnerships with customers and installation partners across Wren Contracts and Social Housing.

Qualifications

• Thrives in a fast-paced customer-focused environment.
• Calm under pressure with strong problem-solving skills.
• Highly organised with excellent time management.
• Confident written and verbal communicator.
• Strong attention to detail.
• Customer care or kitchen industry experience (desirable).

Responsibilities

• Take ownership of aftercare cases from start to resolution.
• Communicate clearly and empathetically with housebuilders and homeowners.
• Schedule and coordinate aftercare works with installers.
• Update customer portals and internal CRM systems within SLA requirements.
• Raise and process purchase orders and subcontractor invoices.
• Complete general administrative tasks.
• Build strong relationships with customers and installation partners.
• Identify opportunities to support team and operational growth.

Skills

Customer focus

Problem solving

Organised

Time management

Written communication

Verbal communication

Job description

About The Role

Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.

In this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.

Key Responsibilities:

• Take ownership of aftercare cases from start to resolution
• Communicate clearly and empathetically with housebuilders and homeowners
• Schedule and coordinate aftercare works with installers
• Update customer portals and internal CRM systems within SLA requirements
• Raise and process purchase orders and subcontractor invoices
• Complete general administrative tasks
• Build strong relationships with customers and installation partners
• Identify opportunities to support team and operational growth

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhereto polices and procedure relating to Health and Safety, and your responsibilitieslocated in the Integrated Management System (IMS)Responsibilities document.

What Wren offer?

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

About You

To be successful, you will need:

• Thrives in a fast-paced, customer-focused environment
• Calm under pressure with strong problem-solving skills
• Highly organised with excellent time management
• Confident written and verbal communicator
• Strong attention to detail
• Customer care or kitchen industry experience (desirable)

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.