Customer Service Admin — Elevate Customer Experiences

Wren Kitchens Limited; Barton-upon-Humber; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Assurance after 2 years' service

Benenden health after 1 year

Personalised progression plan

Individual training budget

EE discount

Staff discount after 1 year

Eye Care Vouchers

Refer a Friend Scheme

Free onsite gym

Job summary

Wren Kitchens Limited is looking for an Administrator to join the Customer Installation Centre in Barton-upon-Humber. You will support customers, service teams and Approved Installers by directing inquiries, booking installers, coordinating deliveries and processing invoices.

You’ll help resolve queries and guide customers to the right teams, delivering exceptional service with every interaction. Ideal candidates are confident communicators with strong computer skills and a genuine desire to

Qualifications

• Confident communicator who enjoys building relationships.
• Reliable with excellent computer skills and comfortable navigating multiple systems.
• A genuine desire to develop your customer service expertise.
• Passionate individual who wants to make a real difference to the customer experience.

Responsibilities

• Handling initial calls from customers, logging queries, and ensuring all customer information is accurately recorded and followed up efficiently.
• Proactively resolve queries and concerns across various contact channels, including inbound call handling and redirecting customers to the right teams.
• Coordinate customer deliveries with installation appointments and availability.
• Provide exceptional, inspirational experiences that exceed expectations.
• Identify and report on processes impacting customer satisfaction.
• Support our Approved Installers by assisting with customer-related queries.
• Make creative and responsible decisions to resolve issues effectively.
• Create world-class experiences for our customers on every interaction.

Skills

Confident communicator

Excellent computer skills

Customer service oriented

Relationship building

Job description

Wren Kitchens Limited is looking for an Administrator to join the Customer Installation Centre in Barton-upon-Humber. You will support customers, service teams and Approved Installers by directing inquiries, booking installers, coordinating deliveries and processing invoices.

You’ll help resolve queries and guide customers to the right teams, delivering exceptional service with every interaction. Ideal candidates are confident communicators with strong computer skills and a genuine desire to