Contracts Administrator

ECG Facilities Services; West of England; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

ECG Facilities Services in Bristol is seeking a Contracts Administrator to join our helpdesk team. You will log and manage service requests, raise reactive and quoted jobs, and ensure records are accurate in Corrigo and other client systems.

Working 40 hours per week, you will monitor SLAs, chase missing POs, provide data for CWBS and invoicing, and support monthly reporting to Head Office. Experience with CAFM systems and SLA-driven environments is essential.

Qualifications

• Experience in a Contracts Administrator, Helpdesk, Planner, Scheduler, or similar administrative role within facilities management, maintenance, construction, or housing.
• Familiarity with Corrigo or other CAFM systems.
• Experience working with SLAs and performance targets.

Responsibilities

• Log and manage service requests from email and phone.
• Raise reactive and quoted jobs and maintain records.
• File completed worksheets in Corrigo, SharePoint, and client systems.
• Monitor PPM activity progress and SLA compliance.
• Chase missing purchase orders to support invoicing.
• Provide data for CWBS reporting and monthly invoicing.

Skills

Contracts Administrator

Helpdesk

Planner

Scheduler

Tools

Corrigo CAFM

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Location: Bristol

Salary: £26,228 per annum

Hours: 40 hours per week

Company Benefits

• Monitor the inbox and incoming calls, ensuring all requests are logged and managed promptly.
• Raise reactive jobs and allocate them to the appropriately.
• File completed worksheets on Corrigo, SharePoint, and other client systems.
• Raise quoted jobs and maintain accurate records.
• Track and monitor completion of PPM activities.
• Chase missing purchase orders (POs) to support the billing and invoicing process.
• Provide completion data for CWBS and other reporting requirements.
• Monitor outstanding queries and POs, updating or following up as required to progress invoices.
• Review and close down completed work orders.
• Ensure all activities comply with agreed Service Level Agreements (SLAs).
• Compile and submit monthly invoicing data for PPM, reactive, and quoted works to Head Office.

Skills & Qualifications Required

• Experience in a Contracts Administrator, Helpdesk, Planner, Scheduler, or similar administrative role - ideally within facilities management, maintenance, construction, or housing.
• Familiarity with Corrigo or other CAFM systems.
• Experience working with Service Level Agreements (SLAs) and performance targets.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

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