Contracts Administrator

ECG Facilities Services; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

ECG Facilities Services in Blantyre is seeking a dedicated support professional to assist the Contract Manager and Operations Manager. Responsibilities include general administration, handling client communication, and resolving contract issues. The ideal candidate will possess excellent verbal and written communication skills and demonstrate problem-solving abilities under pressure.

Joining a company with over 30 years of expertise in facilities services, you will contribute to maintaining high standards and promoting equality and inclusion within the workplace.

Qualifications

• Strong communication skills and the ability to resolve issues effectively.
• Demonstrated flexibility in teamwork and workload management.
• Minimum supervision required for prioritizing tasks.

Responsibilities

• Support the Contract Manager and Operations Manager as needed.
• Assist with contract issues and client communication.
• Handle general administration and respond to emails effectively.
• Appropriately address client complaints.

Skills

Excellent telephone manner

Verbal and written communication skills

Problem-solving ability

Time management

Teamwork

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Location

Blantyre

Hours

40 hours per week

Job Responsibilities

• Provide general support and assistance to the Contract Manager, Contract Management Staff and Operations Manager as required.
• Assist Contract Managers with various day-to-day contract issues, telephone/email clients and contractors as required.
• Undertake general administration duties to assist in overall contract operation, including responding to a significant volume of emails (Microsoft Outlook).
• Deal with client complaints appropriately.

Personal Qualities & Skills

• Excellent telephone manner with good verbal and written communication skills.
• Ability to be innovative and solve problems while dealing with a broad range of people.
• Ability to prioritise workload with minimal supervision and use own initiative.
• Exercise good time management and prioritise workloads while under pressure.
• A team worker with a flexible approach, including the ability to request and offer support from other team members as required.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.