Contracts Administrator

Flowrite Refrigeration & Air-Conditioning; Maidstone; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading national air conditioning and refrigeration company as a Contract Administrator. This role offers the chance to be at the forefront of customer service, engaging with clients and managing day-to-day operations. You will work closely with various teams, ensuring smooth scheduling for engineering tasks and addressing customer inquiries with professionalism. With opportunities for career progression in a rapidly growing business, this position is ideal for those who thrive in a dynamic environment and are looking to make a significant impact in their role.

Benefits

20 days annual leave, increasing with service

Opportunities for progression

Qualifications

• Experience in a fast-paced office environment is essential.
• Strong administration skills and attention to detail are required.

Responsibilities

• Act as the first contact for customers, providing outstanding service.
• Schedule engineering calls and manage customer inquiries effectively.
• Produce reports on open calls and ensure engineer schedules are updated.

Skills

Customer Service

Administration

Communication

Problem Solving

Attention to Detail

Job description

Contract Administrator

Flowrite is the UK’s leading National Air Conditioning & Refrigeration Company specialising in reactive repair, maintenance and installations within the Leisure & Hospitality, Retail, Commercial and Public sectors.

We are part of the Airedale Group, who offer the complete end to end solution in providing commercial kitchens across the food service industry. If you are looking for job security and the scope to progress, we offer excellent career opportunities as a rapidly growing business, employing circa 700 people across the UK.

Working closely with the PPM Administrators, Parts Team, Operations Management and Customers, the Contract Administrators will be responsible for day-to-day operations, scheduling of works for our engineering team and the first point of contact for our customers.

Responsibilities:

1. Acting as first line of contact for Customers, to provide outstanding Customer Service at all times and answer all incoming calls and emails professionally.
2. Dealing with day to day enquiries from Customers, Operations Managers, Engineers and External Contractors.
3. Raising work orders for all customer call outs and associated tasks.
4. Liaising with customers in regard to progress of open tasks (engineer attendance, call outs, parts delivery etc).
5. Scheduling all engineering calls and quoted works, assigning engineering resource to task ensuring SLA of task is achieved.
6. Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible.
7. Applying for all appropriate permits/hire of equipment to ensure completion of tasks.
8. Ensuring engineer schedule is kept up to date with holiday, appointments and engineer sickness.
9. Check on SLA failures daily for improvement and provide/check mitigation for failed tasks for review by Operations Management.
10. Produce daily, weekly and monthly customer open call reports, highlighting any issues to the Contract Administration Supervisor.
11. Ensure remote monitoring system is being utilised and actioned daily and any concerns highlighted to Contract Administration Supervisor.
12. Attend customer meetings on request.

Details:

1. 20 days’ annual leave per annum, rising 1 day per year, to a maximum of 25.
2. Opportunities for progression within company.
3. Normal Working Hours: 08:00 – 17:00 / 8:30-17:30 / 09:00-18:00.

Experience Required:

1. Previous experience within a fast-paced office environment.
2. Strong administration experience.
3. Detailed orientated with a methodical approach.
4. A confident communicator and a natural problem solver with a dynamic approach.
5. Excellent team player.
6. Confident in picking up new systems.