Contractor Performance & Building Repair Network Lead

Ageas; United Kingdom; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working

35 days holiday (incl. bank holidays)

Health benefits

Job summary

Ageas is seeking a Building Repair Network Co-ordinator to support contractor performance, manage SLAs, handle complaints, and provide MI to drive decisions. You will collaborate with claims teams and regional leads to ensure repairs progress smoothly and service standards remain high.

The role requires strong communication, admin and analytical skills, with experience in home claims, supply chain or building repair networks advantageous.

Qualifications

• Previous experience within a claims, home insurance, supply chain, contractor management, or building repair network environment.
• Strong administrative and organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication and stakeholder management skills, with the confidence to challenge and influence where necessary.
• Proven experience producing and interpreting management information, with strong proficiency in Excel, Word, and PowerPoint.
• Analytical mindset with strong problem-solving skills and the ability to support complaint resolution and service improvement initiatives.

Responsibilities

• Monitor, manage, and drive contractor performance against agreed service level agreements (SLAs), ensuring excellent customer and business outcomes.
• Act as the first escalation point for contractor service issues, repair delays, and stage one complaints, coordinating resolutions with internal and external stakeholders.
• Maintain governance controls and contractor records, ensuring all required information is accurate, up to date, and compliant.
• Produce, analyse, and distribute management information (MI), identifying performance trends, exceptions, and opportunities for improvement.
• Support contractor relationship management, onboarding activities, incident reporting, root cause analysis, and wider supply chain performance initiatives.

Skills

Administrative skills

Analytical mindset

Communication skills

Stakeholder management

Contractor management

Tools

Excel

Word

PowerPoint

Job description

Ageas is seeking a Building Repair Network Co-ordinator to support contractor performance, manage SLAs, handle complaints, and provide MI to drive decisions. You will collaborate with claims teams and regional leads to ensure repairs progress smoothly and service standards remain high.

The role requires strong communication, admin and analytical skills, with experience in home claims, supply chain or building repair networks advantageous.