Senior Claims Buildings Specialist - Flexible

Ageas Insurance Ltd; Eastleigh; Híbrido; GBP 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Working

Part-time/Job-shares

35 days holiday (incl. bank holidays)

Buy/Sell holiday days

Health Insurance

Descripción de la vacante

Ageas Insurance Ltd is seeking a Claims Buildings Consultant with extensive experience in loss analysis and complex property claims, to provide technical support and governance across the claims team.

You will work with Technical Leads and Senior Handlers, contributing to fair outcomes and customer advocacy, drawing on building pathology knowledge and regulatory awareness.

The role offers flexible working within the UK and a supportive benefits package as part of Ageas' award-winning culture.

Formación

• Significant experience of complex property claims handling for an Insurer or an Adjusting firm/Managing General Agent.
• Member of or working towards professional qualifications (CII, CIOB, RICS) or possess exceptional property claims experience.
• Strong building pathology knowledge including Schedule of Rates, tendering, and JCT experience.

Responsabilidades

• Strong customer empathy and working knowledge of regulation including TCF and FOS outcomes.
• Supporting the departmental execution of focused claims Indemnity initiatives.
• Delegated Authority -Influencing process within and out with DA arrangements for Ageas supply chain. Supporting audits to optimise workflow, satisfy adherence and inform arrangements between Ageas and SN partners.
• Develop and support claims handling interventions where derailment or spend deterioration occurs keeping close to dissatisfaction and root cause analysis to drive improved outcomes.
• Identify and address supplier performance issues case-by-case and drive organic behavioural improvement in conjunction with the Supplier Relationship Managers.

Conocimientos

Complex property claims

Professional qualifications

Building pathology

Process improvement

CII/CILA qualifications

Descripción del empleo

Ageas Insurance Ltd is seeking a Claims Buildings Consultant with extensive experience in loss analysis and complex property claims, to provide technical support and governance across the claims team.

You will work with Technical Leads and Senior Handlers, contributing to fair outcomes and customer advocacy, drawing on building pathology knowledge and regulatory awareness.

The role offers flexible working within the UK and a supportive benefits package as part of Ageas' award-winning culture.