Head of Building Repair Network

Hastings Direct; Leicester; Hybrid; GBP 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

£5k car allowance

Flexible hybrid working

4Cs performance bonus

Private medical insurance

Zusammenfassung

Hastings Direct is seeking a Building Network Manager in Leicester, with hybrid work options across Leicester, London or Bexhill. You will build and manage a robust home repair network, ensure timely, high-quality repairs, and drive continuous improvement with internal teams.

The role emphasizes customer outcomes, cost control, and contractor governance. You will lead and develop the repair network, monitor performance using MI, and work with procurement and finance to balance quality with

Qualifikationen

• Strong experience in home/property claims, building repairs, restoration or construction management, with a clear understand of repair journeys combined with customer outcomes
• Proven background and ability in managing contractor networks or supply chain partners, including onboarding, governance, performance and continuous improvement
• Excellent commercial awareness, with experience of managing budgets, repair costs, supplier performance and indemnity spend
• Strong understanding of contractor governance, quality assurance, risks and controls and service standards
• Confident using MI and insights to assess performance, identify trends and drive improvements to cost, quality, cycle time and customer experience

Aufgaben

• Own and manage the Hastings Direct building repair network, ensuring strong customer outcomes, quality, resilience and cost effectiveness
• Find, onboard and develop contractors with coverage, capacity, and standards to meet current and future repair demand
• Lead contractor performance across contracts, including quality, timeliness, cost and customer experience while using MI to spot trends and drive improvements
• Manage budgets, forecasts, repair costs and supplier performance to control spend without compromising outcomes
• Lead, coach and develop colleagues supporting the repair network as the operating model grows
• Maintain strong quality assurance through scope checks, technical reviews, audits and field inspections

Kenntnisse

Home claims

Building repairs

Contractor networks

Budgeting

Governance

MI insights

Jobbeschreibung

Hastings Direct is seeking a Building Network Manager in Leicester, with hybrid work options across Leicester, London or Bexhill. You will build and manage a robust home repair network, ensure timely, high-quality repairs, and drive continuous improvement with internal teams.

The role emphasizes customer outcomes, cost control, and contractor governance. You will lead and develop the repair network, monitor performance using MI, and work with procurement and finance to balance quality with